We are a North African TV channel seeking a highly skilled and experienced IT Contractor with a strong background in providing Level 2/3 support. This is a hands-on role that requires a broad skill set, working closely with our broadcast teams to ensure the seamless operation of our core systems.
You will be responsible for a wide range of duties, from day-to-day IT support to project-based work, with a particular focus on hardware, network and infrastructure integrity.
Key Responsibilities:
Network & Infrastructure Support:
Manage and maintain our network, including Leased Line connections, firewalls (experience with WatchGuard is highly desirable), and our Netgear and HP switches. Experience with VLANs and switch stacking is a bonus.
Infrastructure Management:
Provide support for our physical infrastructure, including server racks, patching panels, cabling, and UPS systems. You will also manage and maintain our Wi-Fi and access points.
Server Administration:
Offer technical support for our Active Directory domains, SQL servers, and network-attached storage (NAS) solutions.
User Support:
Provide comprehensive support to all users for their Windows devices, including Microsoft Office applications, antivirus software, printing, and scanning.
Media & Broadcasting Systems:
Your knowledge of media, streaming, and digital ingest systems will be a significant asset. You will work closely with our broadcasting team on technical integrations.
Telecoms:
Provide support for our telephony systems, including IP telephony.
Project Work:
Lead or assist with key IT projects, including planned hardware refreshes.
Vendor Management:
Act as a key point of contact for suppliers and vendors, managing support contracts and communication.
About You:
The ideal candidate will be an experienced IT professional with a proactive, problem-solving approach. You will be able to work effectively under pressure in a dynamic broadcast environment.
This is a TV channel, so understanding of the filming and live video recording process is a huge bonus. You will be comfortable working closely with our broadcasting team and gallery directors on technical integration, ensuring the smooth delivery of live and recorded content.
Essential Skills & Experience:
Proven experience in a Level 2/3 IT support role.
Demonstrable experience in network support, including firewall and switch configuration.
Strong knowledge of Windows environments, Active Directory, and general user support.
Hands-on experience with physical infrastructure, including racking, patching, and cabling.
Excellent communication and problem-solving skills.
Desirable Skills & Experience:
Experience with WatchGuard firewalls.
Knowledge of VLANs and switch stacking.
Background in a media or broadcasting environment.
Experience with video streaming and digital ingest technologies.
Prior project management experience (e.g., hardware refreshes).
Languages: French and Arabic but not essential
Job Types: Fixed term contract, Freelance
Contract length: 6 months
Pay: 18.00-25.00 per hour
Expected hours: 35 per week
Benefits:
Flexitime
Work Location: In person
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