Job Description

Job Overview

Are you a tech-savvy professional with a passion for digital transformation? Do you have a strong understanding of CRM systems and a curiosity for how AI can optimise business operations? If so, we want to hear from you.

We are a growing UK-based medical SME committed to innovation, patient care, and operational excellence. As part of our next phase of digital development, we are seeking an

IT & CRM Implementation Specialist

to lead the rollout of a new CRM platform and ensure we leverage its full potential, including its embedded AI tools.

Key Responsibilities:

CRM Implementation:

Support the end-to-end implementation of a new CRM system tailored to our business needs, from requirements gathering to go-live.

The successful Candidate

will have the opportunity to work with senior management as well as helping to shape software usage across the company

AI Integration:

Explore and optimise the CRM's embedded AI tools (e.g., automated insights, intelligent workflows, predictive analytics).

Stakeholder Engagement:

Collaborate with internal teams (sales, operations, clinical support) to ensure smooth onboarding and user adoption.

Training & Support:

Develop training materials and provide hands-on support to staff.

Process Improvement:

Identify opportunities to automate and streamline workflows using CRM and AI capabilities.

Data Management:

Ensure data integrity, security, and compliance (particularly with UK GDPR and NHS digital standards, where applicable).
Job Types: Full-time, Permanent

Pay: 28,000.00-37,000.00 per year

Additional pay:

Performance bonus
Benefits:

Casual dress Company events Company pension Cycle to work scheme Free flu jabs Private medical insurance Sick pay
Schedule:

Day shift Monday to Friday
Work Location: In person