Job Description

The Trust is seeking to recruit an on site IT Desktop Technician to provide support to users of IT systems and services at our Hospital in North Yorkshire. This role is based at Harrogate District Hospital and cannot be undertaken remotely.
You will support the use of hardware, software and telecommunications in the organisation, including providing high level onsite technical liaison, support and network administration to computer users across the full lifecycle of incidents and problems. You will also receive and resolve requests for support and providing where appropriate, some technical fault diagnosis, advice and guidance.
Main duties of the job
The role involves close working with all teams within the IT Department and throughout the wider organisation, ensuring a quality client-focused service is delivered to users and providing second line support to users of IT systems and services across the organisation.
This role would suit someone who can work through technical issues, support colleagues that have a wide range of technical abilities, and have a logical thought process.
A successful candidate would be forward thinking, patient, able to simply explain technical issues to non-technical staff, and have exceptional knowledge of Windows 11, and Android operating systems.
About us
Harrogate and District NHS Foundation Trust (HDFT) cares for the population in Harrogate and the local area, as well as across North Yorkshire, Leeds and parts of the North East.
At HDFT we provide outstanding care to both our patients and our staff and we value Kindness, Integrity, Teamwork and Equality. If you're looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients' lives, HDFT could be the place for you!
We offer colleagues:

• A supportive culture so colleagues can bring their whole selves to work.
• Staff Recognition - as well as regular appraisals, we recognise achievements with our Making a Difference & Team of the Month Awards, along with annual Colleague Recognition Awards.
• Employee Support and wellbeing - we offer a wide range of staff benefits including an Employee Assistance Programme, counselling service and a fast-track Physiotherapy service.

Please note:

• Due to high levels of interest, posts may close early if we reach a sufficient number of applications
• Visa sponsorship is only available for certain roles. Please ensure the role you are interested in meets the criteria for a visa before submitting your application.
• Please also be aware that the Trust does not offer relocation packages for Agenda for Change roles.
• All job offers are subject to satisfactory pre-employment checks.

Details
Date posted
17 November 2025
Pay scheme
Agenda for change
Band
Band 5
Salary
31,049 to 37,796 a year per annum pro rata
Contract
Permanent
Working pattern
Full-time
Reference number
421-CORP-3467R
Job locations
Harrogate District Hospital
Lancaster Park Road, Harrogate
Harrogate
HG2 7SX
Job description
Job responsibilities
For more information please see attached the job description and person specification and for any questions please contact Tracey Shoobridge on 01423 557406 or at tracey.shoobridge@nhs.net Job description
Job responsibilities
For more information please see attached the job description and person specification and for any questions please contact Tracey Shoobridge on 01423 557406 or at tracey.shoobridge@nhs.net
Person Specification
Knowledge
Essential

• Good understanding of LAN and WAN technologies and Protocols, in particular TCP/IP.
• A good working knowledge of PC and server products - hardware and software

Desirable

• Knowledge of technologies such as PC peripherals, Laptops, Printers and Tablets

Qualifications
Essential

• Degree in a relevant subject or equivalent experience

Experience
Essential

• Minimum 3 years' experience of working in an IT support environment
• Experience of working in an active directory environment
• Experience of working with clinical and corporate systems
• Working knowledge of workstation administration

Desirable

• Working knowledge of Microsoft Windows Server.

Person Specification
Knowledge
Essential

• Good understanding of LAN and WAN technologies and Protocols, in particular TCP/IP.
• A good working knowledge of PC and server products - hardware and software

Desirable

• Knowledge of technologies such as PC peripherals, Laptops, Printers and Tablets

Qualifications
Essential

• Degree in a relevant subject or equivalent experience

Experience
Essential

• Minimum 3 years' experience of working in an IT support environment
• Experience of working in an active directory environment
• Experience of working with clinical and corporate systems
• Working knowledge of workstation administration

Desirable

• Working knowledge of Microsoft Windows Server.

Skills Required