Job Description

Description

A little bit about us:

East West Rail is an infrastructure programme linking communities between Oxford and Cambridge. The area is currently let down by a lack of transport choices, and we have a once in a generation opportunity to fix that - improving prosperity for people and places along the way.




East West Railway Company (that's us) was created by the Department for Transport (DfT) to oversee the delivery of East West Rail from construction through to wheels in motion, making sure the railway comes together in the right way.




At East West Railway Company, we're committed to building an inclusive railway for all. We believe that to do that, we must nurture a diverse team that represents the UK communities that we impact. Our approach is simple - to create an environment where everyone is welcome and able to be themselves. We celebrate diversity and are proud to be an equal opportunity employer. We encourage applications of all backgrounds and experiences.

Role Summary:

This role will be responsible for planning IT Platform workstreams to deliver company-wide Integrated Products for all aspects of EWR such as customer, assets, operations, and employees. They will build and maintain relationships with third-party providers contracted to deliver IT services, ensuring that they meet established SLAs and KPIs. This role also involves holding suppliers accountable for their performance, managing service contracts, and driving continuous improvement in service delivery to support business objectives.

Function:

The Corporate Services function is accountable for providing core enabling capability to the other functional areas in EWR Co. to maximise performance of the organisation, that includes financial management, IT, and HR services. It is accountable for providing reporting services to enable decision making and assuring that quality systems and processes are in place.

Contract:

3 month fixed-term contract.

Key Responsibilities

Build and maintain strong relationships with third-party IT service providers to ensure effective collaboration and service delivery. Co-Develop the IT Roadmap with Head of IT and Senior IT Manager to ensure the coordination, planning and right integration of our platform needs with the support of Platform Owners Own the delivery of the IT roadmap on time / budget / scope Support the IT Architecture, Solutions & Change Lead in organising the Technology Platform reviews with the community Platform Owners Support the digitisation end-to-end and drive the development and management of technology solutions as cohesive products Monitor and manage supplier performance against agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Conduct regular performance reviews and meetings with suppliers to discuss service quality, address issues, and drive improvements. Resolve escalated service issues and disputes, ensuring timely and effective resolution. Collaborate with internal stakeholders to understand service requirements and ensure that suppliers meet these needs. Develop and implement strategies for continuous improvement in supplier performance and service delivery. The role owner is one of EWR Technology Platform owner (among 'Design the Railway', 'Control the Project', 'Manage our Customers and Stakeholders', 'Run the Business' and 'Core IT') Take responsibility of your own and others' health and safety by adopting and working to the EWR Co Health and Safety principles. Demonstrates a cost-conscious mindset, keeping tax payers' money at the forefront of decisions. Shows a commitment to innovation by proactively seeking creative solutions to challenges and opportunities. Act as a role model for EWR Co's vision and behaviours, working in ways that are aligned with EWR Co's Ways of Working, as well as encouraging and supporting others to do so too.

Skills, Knowledge and Expertise

Strong working experience of managing IT Vendors, in a medium scale organisation. Experience in leading the the development and implementation of whole IT systems and products is highly desirable. Strong communication and collaboration skills, with the ability to work effectively across different departments and levels of the organisation. Influencing skills. Demonstrated leadership, strategy development, and collaborative implementation at a comparable scale.

Benefits

What we offer:

Competitive base salary Up to 12% employer's pension contribution 36 days holiday a year (including bank holidays) + up to 2 days to buy Life assurance Employee Assistance Programme Access to a range of benefits on the Perkbox platform On-the-spot and annual awards Advanced learning and development programmes Great work-life balance and flexible working opportunities Enhanced family-friendly policies Exceptional IT tools


EWR Co strives to embrace a flexible working environment, where a degree of flexibility is maintained to accommodate both the needs and preferences of employees and what is required to achieve business objectives. EWR Co will always work with any individual to assess and accommodate an individual's work life balance and style

Diversity and Inclusion:

To discover the best solutions, it's important we embrace diversity of thought. That's why we aim to ensure our colleagues feel included, engaged and valued. Inclusiveness is not a buzzword, but a way of being. Our approach to diversity is simple - a workplace where everyone is welcome and everyone is encouraged to be themselves. It helps fuel our innovation and connects us with the customers and communities we serve.



If you want to connect lives and unlock the future, then we'd love to hear from you.

About East West Rail

East West Railway Company is a new and exciting venture at the forefront of the changing landscape of the rail industry, delivering substantial fast-paced improvement to modernise the railway.