Job Description

As an IT End User Support Specialist (ITEUSS), you will provide real-time IT operational support to end users, programs, and projects. Based out of Poland and UK the role will be responsible to perform a multidiscipline range of technical systems and application activities. The ITEUSS will install, configure and maintain multiplatform systems hardware, software and components. Will also be responsible to deliver IT services, to support end users and to contribute to IT International projects within the assigned region or, as needed, occasionally in other regions. The IT End User Support Specialist (ITEUSS) reports to the Regional Operations Manager and receives functional guidance from Technical Leads. The ITEUSS frequently interacts with end users, Global Fulfillment Specialists, Support Coordinators, IT Business Partners, IT Project Managers, Executive Support focal and external service providers. The ITEUSS may be assigned Executive Computing Support tasks, as coordinated by the Executive Computing Support focal in the assigned region. Occasional business travel may be required, as driven by business needs. Special project assignment, backfill requirements or rotations may require short-term assignments to other sites and regions. Significant flexibility is expected to perform off-hours activities, both on site and remotely. Some of the tasks you will be responsible for:

Deploy and administer IT systems in the assigned region, including end-user desktops/laptops, computing servers, network equipment, voice and video hardware and mobile devices. Analyze computing requirements and system needs. Support multidiscipline systems and application activities. Install, configure, and maintain systems hardware, software and components. Ensure system conforms to architectural objectives and system's production readiness and supportability. Interact with regional Support Coordinators and Service Fulfillment Analysts to track and prioritize incidents and tasks in the ticket queues. Perform incident management and resolves hardware, software, and configuration problems with systems, and when needed, escalation to the appropriate group. Execute asset change tasks and reflect such changes in appropriate databases. Execute software installation and deployment to computing systems including dispose process. Provide IT consultation to the end user. Distribute new user IT starter package and provide initial user IT orientation. Ensure security and policy compliance while performing technical tasks. Participate in regional and cross-regional technical meetings. Contribute updates to technical documentation, procedures, and process definitions. Perform emergency or periodically planned information systems administration tasks, maintenance/upgrades, and configuration changes (when applicable). (Changes are planned in advance, no need to include on call duty as more senior staff is available to support on call) Conduct systems performance analysis and provide feedback to functional leads and colleagues in the Continual Service Improvement function. Contribute to IT International projects as needed and as coordinated by the assigned project manager. Work closely with other professionals in IT, seek and receive functional guidance as needed for above-mentioned responsibilities to meet business requirements.
Required Skills:

At least 5 years of total IT experience with hands-on experience in enterprise IT infrastructure support and service delivery, both Onsite and remote. Previous experience working in a global IT team highly desirable. Computing background and at least one or more professional technical certifications highly desired:
o Microsoft Certified Professional (MCP)

o CompTIA A+ Certification

o ITIL Foundation and /or CompTIA IT Fundamentals+ (ITF+)

o Cisco Certified Network Associate (CCNA)

o CompTIA Network+

o CompTIA Security+

o Knowledge of AV/VTC systems level 1 support.

Extensive IT technical support skills with superior knowledge of operating systems, software, and hardware. (Previous experience in IT EUSS (2-3 years)) Excellent troubleshooting and problem-solving skills. Including Server and Network Administration. Customer focused with strong customer service skills and the ability to apply sensitivity and discretion when required. Capable of managing multiple tasks at once and meeting commitments; positive attitude even in a stressful situation. Dynamic and proactive attitude, flexibility High level of energy, enthusiasm, and passion. Process oriented. Excellent English oral and written communication skills Ability to communicate effectively IT concepts to non-IT end users. Strong sensitivity for cultural differences and significant global acumen. We expect flexibility in working hours to respond to emerging demands and events, it is sporadic in nature and doesn't require OT (except during incidents or weekend changes) but can be resolved through schedule adjustment. Again, not frequent in nature.
Job Type: Full-time

Pay: 26,000.00-28,000.00 per year

Work Location: In person