Job Description

Role Summary

We're all about making a difference to our customers with the use of technology. We're an innovative provider of IoT, voice & data, cyber, IT, cloud and technology services - our mission is to make our customers more productive, efficient and leaner, with scalable solutions that position them for success.

We work with passion, innovation and integrity, as a team. These are the cornerstones of our approach and our culture - we're purpose led, and we recruit exceptional people who share our values.

We are looking for a motivated individual with experience in 1st/2nd line IT support services, with experience in the education sector.

This mobile role will entail carrying out weekly scheduled on-site maintenance visits to a range of schools and remotely respond to any relevant tickets raised via our servicedesk. You will be supported by an experienced team with opportunities to develop, learn and progress both technically and personally.

Job Purpose:

To provide first and second level support for users via the servicedesk including remote assistance, assessing, and diagnosing of reported incidents. To be involved in new projects and modernisation of IT systems, with the overall goal of improving the teaching and learning through IT and cloud technologies.

Roles and Responsibilities:

- To monitor and respond to tickets which are logged via the service desk.

- Where needed escalate the tickets for further support and advice.

- Take ownership of issues by carrying out problem analysis to implement permanent fixes to restore service as soon as possible.

- Innovation and development of the IT provision by using new and emerging technologies.

- Installation of new computers, printers, and additional hardware.

- Ensuring classroom hardware is maintained and ready to be used. This includes audio visual projectors and interactive screens.

- Maintenance of staff devices, both software and hardware are working to ensure lessons can be delivered.

- Maintenance of student devices. This will require termly checks on the laptops trolleys and ICT suites to ensure they fully function for students to use.

- Ensure new and existing accounts are working within the school's local domain and Microsoft 365.

- Be able to re-image any device using the school's reimaging solution.

- To support the staff in training which will help their knowledge and use of IT within the school.

- To act accordingly and respond quickly to any abuse to the IT infrastructure.

- Maintain the asset register for IT equipment.

Essential technical knowledge and experience:

- Previous 1st/2nd line support role.

- Microsoft 365 (Supporting Teams, User Account Provisioning, SharePoint).

- Windows Server 2016, 2019 and 2022 (Hyper-V, Active Directory, DNS, DHCP, Group Policy).

- Windows 10 and application troubleshooting.

- Basic understanding of networking.

Desirable technical knowledge and experience:

- 1st/2nd line support role, ideally within the Education Sector.

- Microsoft 365 certification foundation for high.

- ITIL foundation or higher.

Personal qualities

- Excellent time management and punctuality.

- Excellent communication skills, both written and verbal.

- Personal motivation and enthusiasm to learn and progress.

- Ability to work proactively.

- Good planning and organisational skills.

Job Types: Full-time, Permanent

Pay: 32,000.00-36,000.00 per year

Additional pay:

Bonus scheme Performance bonus
Benefits:

Additional leave Casual dress Company events Company pension Discounted or free food Employee discount Employee mentoring programme Employee stock ownership plan Enhanced maternity leave Enhanced paternity leave Free or subsidised travel Free parking Health & wellbeing programme On-site gym On-site parking Private dental insurance Private medical insurance Referral programme Sabbatical Transport links Work from home
Schedule:

Monday to Friday
Application question(s):

Experience of School IT Support
Work Location: In person