Job Description

Are you someone who thrives on solving problems, enjoys being on the move, and loves delivering top-notch tech support right where it's needed most? We're on the lookout for a hands-on, customer-focused IT Field Engineer to join our talented team.




In this varied role, you will provide onsite break/fix support, hardware installs, and scheduled contractual visits to a wide range of clients. No two days are the same, you'll be the face of our service, building strong relationships while tackling real-time IT challenges head-on.




You will have proven experience in supporting existing desktop/server infrastructures, and have the confidence to work independently while being backed by a supportive and knowledgeable team.




If you love variety in your workday, take pride in delivering exceptional service, and have a passion for IT that drives you to go the extra mile, we'd love to hear from you!




This exciting position combines remote work with moderate travel, primarily around the South West region, with occasional travel beyond these areas to meet client needs.

Your responsibilities as an IT Field Engineer will be:

Ensure Field Engineer support tickets are updated and completed within SLA Perform scheduled contract visits at customer sites and complete relevant documentation Attend customer sites and troubleshoot IT issues which cannot be resolved remotely by the Network Operations Centre Provide holiday and sickness cover onsite at customer sites when required Install and configure new hardware and software at customer sites Build excellent relationships with key service stakeholders both internally and externally Identify areas to upsell products and services to existing customers Cover 1st, 2nd or 3rd Line support teams when required within the Network Operations Centre Assisting Professional Services when required

About you:

Exceptional customer service and communication skills (both written and verbal) Fault analysis and prioritisations skills, to ensure all issues are resolved based on criticality for all our customers. The ability to meet contracted SLA's.




You will also have proven experience with the technologies listed below:




Microsoft Windows Servers including: (2012, 2012 R2, 2016, 2019 and 2022) Office 365 - Azure, Intune Active Directory, DHCP, DNS, Group Policy, WDS and WSUS Veeam Backup & Replication Anti-Virus including MS Defender and Sophos. Basic TCP/IP, switching and routing configuration and installation Firewall and VPN configuration Corporate wireless systems

Benefits

We commit to ensuring all our employees feel truly valued and appreciated for the work that they do, every day. As a member of the Commercial team, you will receive the following:



A base salary of up to 30,000 per annum An annual bonus scheme of 3,000, paid quarterly upon successful achievement of KPIs

Company car

A generous holiday allowance of 25 days plus bank holidays, which increases with length of service

An enhanced family leave package to support you and your growing family

Life Insurance that offers a payment equivalent to four times your annual salary

Access to confidential support through our Employee Assistance programme and wellbeing support including a 24-hour GP service and physiotherapy

Free and expert mortgage and remortgaging advice for all members of the team, friends and families from leading broker Charles Cameron & Associates

Other benefits such as charity volunteering opportunities, pension, cycle to work scheme, flexible working structure and more

About us

We are proud to be a successful, purpose-driven organisation that is on an exciting journey to achieve an annual turnover of 100m by 2025.





Commercial are business transformation specialists. We transform business impacts and experiences by applying original thinking to everyday practices.





We specialise in Managed IT, Smart Technologies, Managed Print Services, Technology, Interiors, Office Supplies, and PPE, Facilities and Workwear.





We invest in our people so they are experts in their field, excel within their environment and continue on a journey of growth and development, personalised to them.





We are #commercialbynature.

Diversity & Inclusion

Together, we are committed to attracting, including, inspiring, and developing our teams no matter their background, belief or way of life.




We embrace everyone's unique perspectives and create a genuine belonging for all.



At Commercial, we look to hire the very best people for our roles. Our team members are who we are and create the brand we are today.




We welcome all applicants regardless of your race, ethnicity, gender, religion, disability, age or sexual orientation. Even if you don't feel you completely fulfil all the requirements for this vacancy, we still encourage you to apply. It is our commitment to provide equal opportunities for all.



Please visit our website for further information about us and to view our job applicant privacy notice.