Job Description

IT Field Engineer Schools

This is an exciting opportunity to join a special business that works with schools across the UK. Due to our continued growth, we are looking for a Field Engineer to join our already successful Technical team to deliver outstanding technical onsite support for schools. Outside of onsite visits, Field Engineers will work on our helpdesk, supporting schools remotely, and working from home.

The Field Support Analyst is a hands-on, customer-focused role responsible for providing on-site technical support to schools within a set region. This position requires a proactive individual with excellent troubleshooting skills, a strong customer service orientation, and the ability to work independently while managing a varied workload across multiple locations. The Field Support Analyst will be the primary point of contact for IT issues when onsite at assigned schools, ensuring the smooth operation of technology and minimising disruption to teaching and learning.

Key Responsibilities:

On-site Support:

Provide timely and effective on-site technical support to school staff and students, covering a wide range of hardware, software, and network issues.

Hardware/Software Installation and Maintenance:

Install, configure, and maintain computer hardware, software, and peripherals.

Network Support:

Basic network troubleshooting, including diagnosing connectivity issues, assisting with network setup, and liaising with network engineers as required.

User Training and Assistance:

Provide basic training and assistance to school staff on the use of technology resources.

Communication:

Communicate effectively with school staff, providing clear and concise explanations of technical issues and solutions.

Relationship Management:

Build and maintain positive working relationships with school staff, acting as a trusted advisor for all IT-related matters.

Travel:

Travel regularly between assigned school locations. A company vehicle or mileage reimbursement will be provided.

Adherence to Procedures:

Follow established IT policies, procedures, and service level agreements (SLAs) to ensure consistent and high-quality support.

Required Skills and Experience:

Proven experience in a field support or desktop support role. Understanding of computer hardware, software, operating systems, and networking concepts. Proficiency in troubleshooting common technical issues, including hardware failures, software installations, printer issues, network connectivity, and email problems. Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users. Strong problem-solving and analytical skills. Ability to work independently and manage a varied workload across multiple locations. Valid driver's license and clean driving record.

Preferred Skills and Experience:

Relevant certifications (e.g., CompTIA A+, Microsoft MTA). Experience working in a school or educational environment. Experience with various educational technologies (e.g., interactive screens, projectors, learning management systems). Experience with mobile device management (MDM) solutions. Experience with M365 and/or Google Workspace Knowledge of ITIL framework.

Company Perks:

20 days of holiday plus bank holidays and Christmas shut down Travel Expenses or company vehicle Phone allowance or phone
We are looking for candidates who are passionate about technology. In return, you will be given the opportunity to work with a great team, be exposed to a wide range of technology and play a key role in delivering our services. Ultimately, we want to work with you, so you can love what you do every single day.

Send us your CV and we will call you to discuss the opportunity.

Job Types: Full-time, Permanent

Pay: 26,000.00-32,000.00 per year

Benefits:

Company events Company pension Free or subsidised travel Work from home
Schedule:

Monday to Friday
Experience:

IT support: 1 year (preferred)
Willingness to travel:

100% (required)
Work Location: On the road