Job Description

Full Address: Church Bank House, Church Bank, Bradford BD1 4DY (other postcodes for role coverage are LS1 2AY & HD1 2HG)

Weekly Hours Worked: 36.25

Salary: \xc2\xa314,500pa

Please contact Megan on Megan.Finn@estio.co.uk or call 0203 834 2872

About the company:

At Schofield Sweeney we pride ourselves on delivering exceptional legal and commercial services to our clients. We place huge value on personal relationships and allow plenty of time to get to know our clients whilst working out the best way to handle things for them.

As an IT Apprentice at Schofield Sweeney, you will be part of a supportive, engaging, and inclusive learning environment. You will work alongside an experienced team of professionals who will guide and provide you with invaluable insights and hands-on experience in IT.

Brief job description:

Estio Training has an exciting new opportunity for an IT Helpdesk Assistant with Schofield Sweeney, a commercial law firm with offices in Bradford, Leeds, and Huddersfield. This role is based in Bradford, with travel to the other offices as required.

:

To provide first line IT support to all colleagues across the firm\'s 3 offices (Bradford, Leeds & Huddersfield) and to ensure the firm\'s IT hardware, platforms, and other software run smoothly.

Your duties and responsibilities in this role will consist of:

• Log all calls and issues via the IT Ticketing system to ensure they are recorded correctly and dealt with in order of priority and that notes are recorded of actions, solutions etc.
• Review \'tickets\' periodically to determine if any specific development needs or training issues arise, liaising with the IT Manager and L&D Specialist, as appropriate.
• Routine IT tasks such as password resets, workstation, and printer issues.
• Help diagnose and troubleshoot technical problems, including software and hardware-related issues.
• Manage assigned \'tickets\' promptly in person and over Teams/by phone.
• Configure and install operating systems onto laptops and upgrade software and hardware when required.
• Dealing with Mobile phone issues and deploying new handsets when required.
• Help set up, configure, and maintain MFD\'s and other peripherals.
• Research solutions to technical problems.
• Manage user accounts, permissions, and access rights.
• Monitor and maintain system performance.
• Provide 1st line technical support and advice to colleagues.
• Support the IT team with project work, upgrades, and software roll-out programmes etc.
• Continuously look for ways to improve the IT services, suggesting ideas to the IT Manager.
• Adhere to strict confidentiality requirements and
• Comply with the Apprenticeship programme requirements.

Qualifications:

5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Skills Required:

• Excellent communication skills (verbal and written), with the ability to explain technical issues or solutions in a way that others will understand.
• Experience of or can demonstrate, a good understanding of putting clients delivering first/excellent customer service.
• Proven ability to process tasks in a busy work environment.
• Proven working knowledge of Microsoft Office.
• An analytical and logical mindset.
• A careful and methodical approach to work demonstrating a high level of accuracy and attention to detail, ensuring that processes, procedures, etc., are followed accurately at all times.
• Very organised with the ability to think and plan ahead and to undertake multiple tasks, often with different deadlines.

Personal qualities:

• A genuine interest in/passion for technology.
• A friendly, outgoing approach to work.
• An approachable, friendly, and open style of working, with the confidence and ability to talk to people and ask questions when unsure of something.
• A self-starter with a \'can do\' approach to work, capable of demonstrating initiative.
• A professional and confidential approach to work.
• A collaborative team player, capable of working well with and supporting others.
• A flexible and adaptable approach to work.
• Strong commitment to client care and to providing a friendly and helpful service and
• A willingness to learn and develop new skills and knowledge.

Future prospects:

The role offers a permanent role upon completion of the apprenticeship depending on performance.

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we\'ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

• Efficiently operate and control your ICT infrastructure - physical or virtual hardware, software, network services and data storage.
• Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
• Prioritise systems support tasks and monitor and maintaining system performance
• Maintain regulatory, legal, and professional standards.
• Support the information systems needs for your business.

To apply for this job email your details to .

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