Job Description

Launch Your Technical Career with Remedian - Where Excellence Meets Innovation

Do you thrive on solving complex tech challenges and delivering exceptional customer service? At Remedian, we're not just fixing problems - we're building trusted partnerships with schools and businesses across Greater Manchester.

As an award-winning Managed Service Provider, we've championed growth since 2007. Now, we need a proactive IT Helpdesk Engineer to join our dynamic team and help us redefine what outstanding support looks like.

Your Mission:
Provide frontline technical excellence by managing helpdesk calls, resolving issues, and ensuring our clients feel consistently valued. You'll be the critical link between cutting-edge solutions and real-world results.

Key Responsibilities:

Diagnose and resolve hardware/software issues across diverse platforms and networks. Manage helpdesk tickets end-to-end: from initial contact to resolution or escalation. Proactively update customers and maintain meticulous records in our helpdesk system. Ensure server updates, backups, and IT Glue documentation are flawlessly executed. Liaise with 3rd parties and manufacturers for repairs, warranties, and collaborative solutions. Uphold Remedian's ethos through exceptional service, professionalism, and knowledge sharing.
What We're Looking For:

Proven experience in technical support or helpdesk environments

Expertise in troubleshooting Windows OS, networks, and common business applications (O365, etc.)

Mastery of backup systems and IT documentation practices (experience with IT Glue is a plus)

Ability to communicate complex fixes clearly - both remotely and via step-by-step guidance
Attention to detail & a keen communicator

Full UK driving licence (for occasional site support)

Why Join Remedian?

Salary: 26,000- 28,000 (dependent on experience) Growth: Funded certifications (Microsoft, CompTIA) and clear progression paths Culture: Gym membership, tech/cycle scheme, team events + 23 days holiday & your birthday off Impact: Solve meaningful tech challenges for education and business clients Support: Collaborative team dedicated to your development
Key Dates:

Applications close: 04/08/2025 at 4:00 PM Interviews: Week commencing 21/07/2025 Start date: September 2025 (flexible for the right candidate)
Ready to Elevate IT Support?
If you're passionate about technology, driven by customer success, and ready to grow with a forward-thinking team - apply now!

Job Type: Full-time, Permanent
Schedule: Monday-Friday (37.5 hours)
Benefits: Company pension, cycle-to-work scheme, gym membership, quarterly team events

Job Type: Full-time

Pay: 26,000.00-28,000.00 per year

Schedule:

Monday to Friday
Ability to commute/relocate:

Oldham OL9: reliably commute or plan to relocate before starting work (required)
Experience:

1st Line : 2 years (required)
Work Location: In person

Application deadline: 04/08/2025