Job Description

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Description

We are looking for an IT Infrastructure Engineer to support and develop our core IT systems and infrastructure.

The successful candidate will be able to implement equipment installation plans based on the agreed specifications, maintain each component of the network, and troubleshoot issues.

The Infrastructure Engineer will be responsible for monitoring the infrastructure, assessing the functionality of the servers, ensuring all software is updated regularly and providing support to projects where required.

You will be working with the business and firmwide departments to understand their key business strategies and drivers and to help address these through innovative and pioneering solutions.

Working hours: Monday to Friday full time. In addition to usual hours of work, you will be on call, and you must be flexible to work additional hours on evenings and weekends will be required for emergency cover and systems maintenance.

Office Location: Derby head office with remote and onsite support as required at our other offices###

Key Responsibilities

Leading in at least two technical disciplines Implementing new network technologies, both hardware and software, into the firm's IT infrastructure Evaluate and recommend new technologies and solutions in line with business needs and industry best practices Maintain, monitor, and support on-premises and cloud infrastructure (servers, storage, networking, virtualisation, backups). Support the firm's security infrastructure (firewalls, VPNs, endpoint protection, vulnerability scanning). Perform regular system updates, patching, and capacity planning Lead or assist with infrastructure-related projects (e.g., system upgrades, migrations, disaster recovery testing) Investigating and diagnosing network related incidents escalated from the Service Desk/IT Support Documenting system configurations, processes and policies clearly and accurately Resolving IT support incidents and service requests within agreed SLA targets Maintaining regular communication with service users Updating Service Desk systems in accordance with internal procedures On-site Support Collaborate with third-party support and service vendors to ensure that the infrastructure stays operational, secure and performing at acceptable levels Escalation to management of incidents Ongoing technical coaching for self and others Advising all IT staff on specialist areas Delivers activities to support operational objectives for their role Inputs to planning activities with horizons of typically up to 6 months Makes technical recommendations using specialist experience Interacts with suppliers, other support groups and users around specific work efforts, project timescales and deliverables Supervises the activities of other IT staff to meet deadlines and quality standards taking account of impact outside area of responsibility Focus of work on the completion of a set of related tasks for a particular section or service with the ability to accommodate new tasks Support operations as appropriate both within and outside of normal operating hours

Compliance, Safety & Security

Ensure that all software-licensing agreements are followed, plus implementation of strategies to minimise infringement of these laws. Provide audit results to Microsoft and other key software suppliers when requested. Knowledge of ISO 27001 compliance and accreditations for all IT areas. Production and enforcement of IT policies and procedures within the firm. Work alongside the Compliance Manager to provide solutions to obtain and maintain GDPR compliance. Ensuring the firm continues to meet required cyber security and information security standards, including Cyber Essentials certification. Ensuring regular vulnerability testing and external network penetration testing is carried out, following-up actions and recommendations. Management of the firm's backup solution including planning and regular testing in line with ISO requirements. Contributor to the firm's disaster recovery management plan and ensure this is regularly updated, participating in IT disaster recovery and business continuity testing as and when required. Maintenance and review of the endpoint protection strategies implemented within the firm. Maintenance and administration of the e-mail system ensuring Secure Communications, Targeted Threat Protection and Resilience. Disposal of WEEE (Waste Electrical and Electronic Equipment) to include any data storage devices or media.


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Skills, Knowledge and Expertise

Proven experience in an IT infrastructure or systems engineering role, ideally within a professional services or legal environment. Strong technical expertise across a range of infrastructure technologies, including:
+ Microsoft 365, Azure AD, Intune, Exchange Online
+ Windows Server (2016/2019/2022,2025), Active Directory, Group Policy
+ Virtualisation technologies
+ Networking (firewalls, switches, VPN, DNS, DHCP)
+ Backup and disaster recovery tools



Scripting and automation experience desirable Experience with ITIL-based support practices and change management processes Excellent troubleshooting and problem-solving skills Strong communication and stakeholder engagement abilities
Disclosure will be required in the event that a position is offered.

Financial checks will be required in the event that a position is offered.###

Benefits

What we offer?Competitive salary Bonus potential Life insurance Car parking provided by the firm Great working environment at our Derby offices Career development opportunities 25 days holiday plus bank holidays Options to buy & sell 1 week's holiday 1 week's holiday carry over Extra day off for your birthday Staff card discount scheme for local shops Social days and evenings on the firm Staff discounts on legal services


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About Flint Bishop

Flint Bishop is a multi-award-winning, top 200 UK law firm. We have been providing legal services to businesses and individuals for over a century.



Recognised as a 'leading firm' by both Chambers & Partners and The Legal 500, the outstanding quality of our staff and service levels is underlined by our ISO quality assurance accreditations, industry awards and peer ranking.



We have approximately 300 solicitors and legal experts who use their technical skills and expertise for one mission: to provide clients with clear advice that helps them to achieve their goals as effectively as possible.