Job Description

Who We Are

Sheffield Forgemasters is an iconic steel production and engineering company. A global leader in the designing, manufacturing and delivering of world-class steel forgings and castings.

It is a great time to join Forgemasters, as the business goes through an ongoing period of growth and modernisation after being acquired by the UK Ministry of Defence In 2021. The acquisition has secured our role as a critical supplier to the next generation of UK defence programmes. As part of this programme of work our plant and equipment will be modernised over the next 10 years, creating new opportunities for the business and our colleagues.

Based at our 64 acre site, sitting in the heart of Sheffield, we are looking for an IT Infrastructure Support Analyst. This role involves providing IT infrastructure support to Sheffield Forgemasters end-users and the IT systems across the business. Operating at 3rd line-level, the role works in conjunction with the IT service desk.

Role Responsibilities

• Operating in conjunction with the service desk, working within the ITIL v4 framework.

• Provide 3rd line support, investigation and diagnosis of any software or hardware issues.

• Resolve any incidents / service requests with first time fixes, whenever possible.

• Manage the physical IT environment, i.e. Servers, network switches, the comms rooms, etc.

• Participate in various projects, including but not limited to the design and development of new services, Continual Service Improvement projects and ad hoc operational projects.

• Assess risk, identifying critical service and system dependencies and defining and implementing countermeasures.

• Design and perform tests for the functionality, performance and manageability of IT services to support service transition activities.

• Maintain the CMS (Configuration Management System) and its data.

• Deliver a high standard of service to internal customers by communicating updates on open tickets, incident progress and notifying them of impending changes or agreed outages.

About You

An IT - related degree or other relevant IT qualifications, such as Microsoft Certified Professional, CompTIA A+ or ITIL v4 Foundation is an advantage.

Excellent IT software skills in MS Windows Server Operating Systems v2016 and above, MS Office365 / Exchange 2016 and Hyper-V / VMware are required for this role.

A wide range of hardware skills, including firewalls, switches, routing servers and SANs is essential.

Due to business needs, flexibility for out of hours / on-call and weekend work may be required.

Days/Hours of Work

37.5 hours per week, Monday \xe2\x80\x93 Friday, with flexible start and finish time between 06:15 - 09:30 and 14:30 \xe2\x80\x93 18:00

Reasons to work at Sheffield Forgemasters

• We are a long-established local employer, with a strong reputation in the region.

• Over \xc2\xa3400m large-scale and long-term investment programme in state-of-the-art new facilities and modernisation on site.

• Competitive Salary

• 33 days annual leave (includes public holidays).

• Easily accessible location with free onsite parking.

• Cycle to Work scheme.

• Pension and Life Assurance Scheme.

• Employee Assistance Programme.

• On site Occupational Health provision providing Health Screening and advice on well-being.

• Discounted Westfield Health Plan Scheme.

• Occupational Sick Pay Scheme.

• Long service award scheme.

• You at Work \xe2\x80\x93 Access to online discounts portal.

• A bronze accredited participant in the Defence Employer Recognition Scheme, supporting ex-military and reservists in employment.

For additional information or if you would like to discuss the role, please email . Alternatively, if this sounds like the role for you, please review the full job description attached and apply now!

Sheffield Forgemasters