Job Description

Are you a

hands-on IT professional

with a knack for leadership and a passion for exceptional service? We're looking for an experienced

IT Manager

to take the reins of our IT Service Desk and day-to-day support operations, ensuring our office and field teams stay connected and productive.



Reporting to the IT & Systems Director, you will be the

backbone of our IT support

, managing and mentoring a small internal team to deliver high standards of user satisfaction across our diverse range of devices (laptops, mobiles, and tablets).

The Role: What You'll Be Doing

This is a dynamic role where you'll blend

leadership, technical expertise, and operational management

.

Lead & Mentor:

Manage, mentor, and develop the in-house IT team, fostering a strong

customer-focused culture

and team ethos.

Service Desk Ownership:

Take full ownership of the IT service desk, handling escalations, and ensuring the timely resolution of technical issues for the entire business.

Infrastructure Management:

Maintain and support the physical network infrastructure, including

Wi-Fi access points & CCTV

, primarily using the

Ubiquiti UniFi platform

.

Operational Excellence:

Oversee the smooth running of the

starter/leaver process

, including IT kit logistics and vital

asset management

.

Strategic Support:

Provide focused,

hands-on support for the Senior Leadership Team (SLT)

.

Supplier Relations:

Act as the primary point of contact for all IT hardware/software suppliers and network/broadband providers.

Core Systems:

Support

Microsoft 365 administration

(Entra ID, SharePoint, NCE licensing) and manage essential

patching, updates, and basic cybersecurity hygiene

.

Troubleshooting:

Provide expert Windows and Android troubleshooting.

Travel:

Conduct

occasional national site visits

for meetings, IT audits, and equipment refreshes.

Benefits

Discounted Virgin Media & O2 services*
20 days holiday + Bank holidays*
Pension contributions*
Development & Training*




We are a company that embraces diversity and is committed to creating an inclusive workplace where everyone feels valued and respected. We welcome applications from all qualified individuals, regardless of race, ethnicity, religion, gender, sexual orientation, disability, or any other characteristic.



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