Job Description

At Redsquid we're all about making a difference to our customers with the use of technology. We're an innovative provider of IoT, voice & data, cyber, IT, cloud and technology services - our mission is to make our customers more productive, efficient and leaner, with scalable solutions that position them for success.

We work with passion, innovation and integrity, as a team. These are the cornerstones of our approach and our culture - we're purpose led, and we recruit exceptional people who share our values.

We are looking for a motivated individual with experience in 1st/2nd line IT support services, with experience in the education sector.

This mobile role will entail carrying out weekly scheduled on-site maintenance visits to a range of schools and remotely respond to any relevant tickets raised via our service desk. You will be supported by an experienced team with opportunities to develop, learn and progress both technically and personally.

Job Purpose:

As IT Manager, you will be responsible for the effective management, installation, maintenance, and security of the school's ICT network, encompassing both curriculum and administrative systems. This includes overseeing all hardware and software infrastructure to ensure reliability and performance. You will work closely with the Senior Management Team to shape the school's IT strategy, plan and deliver projects, and drive improvements. Your role is critical in maintaining a secure, stable, and optimized ICT environment that supports high-quality teaching and learning.

Roles and Responsibilities:

To monitor and respond to tickets which are logged via the service desk.

Where needed escalate the tickets for further support and advice.

Take ownership of issues by carrying out problem analysis to implement permanent fixes to restore service as soon as possible.

Innovation and development of the IT provision by using new and emerging technologies.

Installation of new computers, printers, and additional hardware.

Ensuring classroom hardware is maintained and ready to be used. This includes audio visual projectors and interactive screens.

Maintenance of staff devices, both software and hardware are working to ensure lessons can be delivered.

Maintenance of student devices. This will require termly checks on the laptops trolleys and ICT suites to ensure they fully function for students to use.

Ensure new and existing accounts are working within the school's local domain and third-party cloud solutions.

Be able to re-image any device using the school's reimaging solution.

To support the staff in training which will help their knowledge and use of IT within the school.

To act accordingly and respond quickly to any abuse to the IT infrastructure.

Essential technical knowledge and experience:

- Previous 1st/2nd line support role within the Education Sector.

- Microsoft 365 (Supporting Teams, User Account Provisioning, Teams, SharePoint).

- Windows Server (Hyper-V, Active Directory, DNS, DHCP, Group Policy).

- Windows 11 and application troubleshooting.

- Basic understanding of networking.

Desirable technical knowledge and experience:

- Microsoft 365 certification foundation or higher.

- ITIL foundation or higher.

Personal qualities

Excellent time management and punctuality.

Excellent communication skills, both written and verbal.

Personal motivation and enthusiasm to learn and progress.

Ability to work proactively

Good planning and organisational skills.

Job Types: Full-time, Permanent

Pay: 35,000.00-38,000.00 per year

Ability to commute/relocate:

Greenwich SE10: reliably commute or plan to relocate before starting work (required)
Experience:

IT support within the education sector: 3 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person