Job Description

Hi there!

At MBC we keep growing and now we are looking for an

IT Service Manager - Financial Services Sector (London).

###

About MBC

May Business Consulting is an international consulting firm offering advisory services in

digital transformation

,

change management

,

efficiency

, and

control

. We have a customer-centric approach, engaging 100% proactively to maximize our added value.


We have offices in

Spain and the United Kingdom

.


We work on

international projects

with financial institutions,

fintechs

, and startups.

###

About the role

We are seeking a

highly experienced IT Manager

with a strong background in

IT service management

within the

financial services

sector. The ideal candidate will bring

15+ years

of progressive IT leadership experience, along with deep technical skills and proven people management capabilities.


You'll play a key role in establishing, managing, and improving IT services aligned with business needs, regulatory standards, and modern best practices.

###

Key Responsibilities

Lead and continuously improve the

IT service & support function

for core business applications. Ensure

ITIL-aligned

processes: incident, problem, and change management. Support root cause analysis and resolution for application/infrastructure issues. Manage and mentor a team of

4-5 IT professionals

. Oversee

third-party vendors

and partners: hosting, support, development. Drive

compliance

with ISO27001, security policies, and operational resilience. Align IT operations with

business strategy

, budgeting, and innovation goals.
###

Requirements

15+ years

of experience in IT service management, at least 7 in leadership roles. Strong experience in the

financial services industry

and regulatory environments. Background in

multi-tiered UNIX systems

,

networking

, and

application stacks

. Skills in scripting or programming:

Shell, Perl, PHP, Java, SQL

. Familiarity with

SAP Basis

,

Sybase

,

MySQL

,

Apache/JBoss

,

Jira/Confluence

. Strong vendor management and governance experience.

ITIL certification

is a plus.
###

We value if you have...

Proactivity

Desire for continuous improvement

Empathy and teamwork

Attention to detail and learning capacity

Customer orientation

Location

: London -

Hybrid

work model


Join a

young and dynamic consulting firm

and continue your professional growth with us. Work in a

great environment

on

international projects

.

We look forward to receiving your application!