Job Description

JOB TITLE: IT Manager

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As the main point of contact for designated clients, you will act as the overall relationship owner, ensuring client satisfaction, retention, and expansion opportunities. Key responsibilities include developing and maintaining a client health status, executing account strategies, and leading renewal discussions to drive successful outcomes.

You will manage and grow relationships with strategically important clients, focusing on renewal negotiations and long-term relationship management.

Responsibilities:

Own client relationships and ensure overall satisfaction and retention. Lead contract renewals and negotiate terms to meet growth and revenue targets. Establish and maintain strong, productive relationships with key client stakeholders. Develop and execute strategic account plans to drive long-term value and expansion. Collaborate with internal teams to deliver solutions and meet client needs. Ensure SLAs are met and operational efficiencies are maintained. Mediate client issues and provide timely resolutions. Communicate account status and opportunities to leadership. Achieve defined revenue and strategic targets for assigned accounts.

Requirements/ Qualification::

Bachelor's Degree or equivalent experience Proven Sales negotiation experience Proven Account Management skills required in order to create, maintain and enhance customer relationships Proven Relationship Management skills both with clients and internal teams 1 year of account/project or program management experience (Min) Experience with change management

Desired Competencies:

Technical competence (understand software, hardware, networks, etc) Motivated, goal oriented, persistent, and a skilled negotiator High level of initiative and works well in a team environment Excellent written and oral communication skills Team player, ability to meet deadlines, punctual, organized, fluent communicatorwith ability to build relationships. Proven understanding of business drivers Strong problem-solving skills Passion for process and organizational change management

Job Types: Full-time, Permanent

Pay: 56,500.00 per year

Benefits:

Company pension On-site parking Paid volunteer time Private medical insurance Referral programme Sick pay
Job Types: Full-time, Permanent

Pay: 56,500.00-57,000.00 per year

Work Location: In person