Job Description

About Us

Insurance Insider International is a leading voice in global specialty (re)insurance journalism. Renowned for its deep industry insights, investigative reporting, and exclusive market intelligence, the company serves professionals who need to stay ahead of trends and developments in underwriting, broking, and capital markets. Working within this organization means joining a team driven by editorial excellence, data-driven analysis, and a culture of innovation.

Key Responsibilities

You will work with our Managed Service Provider (MSP), to ensure seamless global IT support while driving initiatives to strengthen cyber security, system reliability, and the overall user experience. Take ownership of IT support operations, supporting teams in London, New York, and Bulgaria. Provide additional hands-on support to our London team Work with our MSP for escalation management for complex issues. Work alongside our MSP to Administer Microsoft technologies including Windows OS, Windows Server, Active Directory/Entra, Office 365, and Teams / Intune Support cybersecurity initiatives, patching, and compliance alongside training Oversee IT assets, hardware, and software, and life cycles Manage and configure endpoint security tools. Taking ownership of IT onboarding & offboarding Assist with growth plans around user management / hardware requirements / policy management Work with the IT Director on reviewing, managing and innovating AI use across the business Collaborate with the IT Director on projects and infrastructure improvements as we grow globally.

You'll get hands-on with:

Microsoft 365 suite (Exchange Online, SharePoint, Teams, OneDrive) Azure / Entra, Intune, and Endpoint Manager for identity and device management Windows 11 and macOS devices across all regions Endpoint Security -Defender for Endpoint, Threatlocker/Cloudguard), MFA, and phishing prevention systems Docusign / SharePoint / Slack, Zoom, Teams, Salesforce, Asana / Adobe Suite / Sage Cloud storage and backup systems

Experience / Person

This opportunity is well-suited for someone currently in a Junior IT management role ready to step up or someone starting their career in IT management looking for a change. Successful candidates will have previous experience in an IT support role or similar. Knowledge: Outstanding working technical knowledge of MS Office suite / Entra & Exchange administration; macOS knowledge beneficial Salesforce knowledge beneficial AI Experience: Experience with Co-Pilot, Chat-GPT, or other AI platforms beneficial but not essential. Communication Skills: Excellent communication and presentation skills, with the ability to convey information clearly and concisely to all levels across the business Attention to Detail: High level of accuracy. Stakeholder Engagement: Ability to build effective relationships with internal and external stakeholders Positive proactive can-do work ethic Ability to work autonomously Ability to prioritise across many different tasks To have a friendly, approachable and collaborative attitude to work To be flexible, adaptable and a self-motivated worker

Why Join Us?

Insurance Insider offers a dynamic work environment where your contributions are valued and celebrated. We provide competitive compensation, comprehensive benefits, and opportunities for professional growth. Join us to be a part of a team that is dedicated to excellence and making a difference in how businesses communicate.

Working Conditions

Work hours - 9am - 5:30 Dress Code: Smart casual * Hybrid working conditions