Job Description

Disclaimer: Please note that the estimated pay range that is provided on various social media sites may not be representative of NORR\'s range for this position.

NORR is an employee-owned global architecture and engineering firm. Our multi-disciplinary team of 800 professionals is active in 12 market sectors across Canada, the US, UK and UAE. Design thinking is a cornerstone of our purpose as it has for more than 85 years. We push the boundaries of what is possible to support people and the planet. Our hybrid environment lets you choose where you want to work \xe2\x80\x93 at the office, at home, or in a remote location, staying connected to your team through collaboration and design technology platforms.

We are seeking an IT Manager who will be a part of a dynamic global technology team that is focused on maintaining, evolving, and transforming the Company\xe2\x80\x99s technology ecosystem. This role\xe2\x80\x99s primary focus is our UK technology operations while partnering with the Canadian and US technology staff. This includes managing the ongoing technology requirements, support and vendor management. You will be responsible for deployment, standardization, and maintenance of \xe2\x80\x9cclient side\xe2\x80\x9d information technology solutions. All technology tasks will be expected to meet (and/or exceed) Service Level Agreements (SLAs). Additionally, this role will take advisement and work closely with the global technology team and executives. This role reports to the Senior Manager, Information Technology (Global), and requires that you are client-centric, collaborative, and able to work in a fast-paced and changing environment as our design and engineering staff react to Client requests. IT issues, requests, and assigned projects are required to be executed quickly, effectively, and with minimal business interruption.

Duties and Responsibilities

• Provides insight, information, and recommendations on technology improvements
• Recommends and implements new technology solutions as needed
• Shares expert knowledge of current techniques, IT systems, and trends and developments to improve the technical skills of the team
• Helps establish and implement changes to corporate IT quality control procedures and policies as required
• Support and maintenance of the entire UK IT environment
• Liaise with UK staff on their IT needs, including educating them on the processes, technology, and cybersecurity awareness
• Participates in planning with Global IT management to identify and prioritize activities
• Acts as an integrator of solutions; ensures a good understanding of the problem and the solution and provides the options
• Maintains effective dialogue with all levels of staff
• Liaise with hardware and software vendors (or suppliers) for contract support or implementation of services globally
• This position requires to be onsite everyday of the week; must be able to commute to the office

Required Skills

• Demonstrates leadership abilities and ability to lead, manage and delegate tasks, and manage staff remotely
• Strong ability to communicate vertically with executives and horizontally with staff, peers and the global IT team
• Knowledge of Technology Infrastructure responsibility within a multi-office, multi-country, Understanding of IT infrastructure and various environments
• College Diploma or University Degree in Information Technology or equivalent experience is required
• Technical (nice to have assets): Microsoft Cloud (Azure, M365), Windows Desktop Management (Intune, SCCM), Windows 10/11 OS, Shell Scripting WANs (MPLS, VPN, routers), LANs (switches, Wi-Fi), Windows Servers (physical & virtual Hyper-V), Storage (SAN, NAS), Voice (PBX), Backup (Commvault, Veritas, Azure), Exchange 2016, Multi-domain AD; Firewalls
• Registration, Certification, Licensure: Registered with a relevant professional association is an asset such as IT Certifications in ITIL, Microsoft, and Project Management Professional

Required Experience

• Minimum 7 to 10 years UK experience
• Prior experience working IT Operations as a Service Desk Team Lead or Manager of IT
• Prior experience working in a Global organization
• Demonstrates excellent customer service skills, creative thinking and continuous service improvements
• Possesses strong verbal and written communication skills in English

NORR is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic: Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran.

Other details

• Category Information & Applications Technology

NORR