Job Description

Be the Reason Our Teams Stay Connected, Equipped and Supported

Join us as Wonderpack IT Manager

Hey there, thoughtful technician and dependable problem-solver!

Do you love keeping systems running smoothly, solving tricky issues, and making life easier for the people around you? Are you someone who takes pride in clear communication, steady support, and building a tech environment that helps everyone do their best work?

If that sounds like you, we'd love to meet you.

Who We Are

At Wonderpack.eco, we're reshaping e-commerce fulfilment into something thoughtful, people-centred and planet-kind.We work with brilliant brands that care about quality, sustainability, and long-term partnership and our warehouse network is growing fast.

To keep everything running smoothly, we're looking for an IT Manager who can combine technical confidence with a kind, people-first approach.

The Gig

As our IT Manager, you'll take ownership of the technology that keeps our warehouses moving. You'll make sure our teams have reliable networks, well-managed devices, and the right systems and access to do their best work.

You'll spend your time:

Keeping our networks stable, secure and easy to use Managing laptops, Chromebooks, PDAs, scanners and printers Administering Google Workspace and user access Supporting integrations and workflow improvements Providing friendly, jargon-free support to colleagues Maintaining strong security and good practices across all sites Planning ahead for replacements, upgrades and new tools Working with Operations, Warehouse and Digital teams to keep everything flowing Managing the IT budget responsibly and sustainably
This is a hands-on role for someone who cares about people as much as they care about doing great technical work.

You'll Thrive in This Role If You:

Stay calm under pressure and enjoy helping others Have solid troubleshooting skills across networks, devices and systems Communicate clearly and kindly (no jargon needed!) Can manage devices, licences and assets with accuracy and foresight Enjoy improving things: processes, systems, user experience Are confident with Google Workspace and MDM tools Understand networking fundamentals (UniFi is a plus) Are proactive, organised and thoughtful in how you plan work Want to be part of a values-led business where kindness matters
Experience in warehouses, logistics or 3PL environments is helpful but not essential.

What Makes This Opportunity Special

You'll play a key role in keeping our teams equipped, supported and confident You'll shape our tech environment as we grow You'll work in a business that puts people first and embraces kindness You'll collaborate with brilliant operational and commercial teams You'll have the freedom to improve processes and introduce smarter ways of working You'll help build a secure, reliable tech foundation for long-term growth
Based in our ECO Warehouse in Nottingham with travel to Shoreham & Burgess Hill as needed, this role is a chance to help shape our systems as we scale.

If this sounds like the right next step for you, we'd love to hear from you!

Job Types: Full-time, Permanent

Pay: 40,000.00-45,000.00 per year

Work Location: In person