Job Description

The Opportunity...

At althaus digital, we don't just train people, we launch digital careers. As an Ofsted-rated OUTSTANDING provider, our mission is to unleash the digital leaders of tomorrow by blending technical brilliance with personal development.

As an IT Mentor, you will provide 1:1 coaching and mentoring to apprentices, guiding them to achieve their apprenticeship qualifications and become integral members of their workplace teams. Your role will focus on personalised support, progress monitoring, and occasional delivery cover, ensuring learners meet industry standards and excel in their End Point Assessments (EPAs). You will play a critical role in fostering learner success, maintaining high achievement rates, and building strong relationships with learners and employers.

Key Responsibilities Mentoring and Coaching

Deliver 1:1 Coaching: Provide tailored, high-quality coaching to apprentices in IT, setting clear expectations, monitoring progress, and personalising support plans to ensure timely qualification achievement and career progression.

Occasional Delivery Cover: Support the delivery of engaging workshops or training sessions when needed, using up-to-date materials aligned with learner needs and programme objectives (e.g., BCS, CompTIA, Microsoft, Cisco, or Digital Marketing frameworks).

Facilitate Engagement: Regularly engage learners through physical and virtual workplace visits to maintain motivation, address barriers, and celebrate achievements to sustain morale.

Proactive Risk Identification: Identify at-risk learners early and implement tailored interventions to prevent Breaks in Learning (BIL), Out of Funding (OOF), or withdrawals.

Adapt Support Plans: Customise learner support plans to address individual needs, including those with additional learning needs, ensuring timely completion and progress.

Functional Skills Support: Provide guidance to ensure functional skills are delivered and completed within 6 months, addressing pending results promptly.

EPA Preparation: Deliver targeted guidance and support to prepare learners for EPAs, aiming for a 70% distinction rate.

Quality Assurance & Compliance: Maintain Detailed Documentation: Log all learner interactions, interventions, and progress updates to ensure accountability and compliance with ESFA and Ofsted requirements.

Ensure Curriculum Relevance: Provide feedback to keep the curriculum aligned with industry standards (e.g., Google Analytics, cybersecurity, cloud computing) and learner needs.

Compliance with Standards: Embed British Values, Equality and Diversity, and Health and Safety into all mentoring and coaching activities.

Performance & KPI Management: Monitor Learner Progress: Conduct reviews every 4 weeks rotating between dual and tri party with Tri party reviews not exceeding every 8 weeks. Introduce more frequent reviews where required to track learner progress against milestones and KPIs, providing constructive, actionable feedback.

Attendance Management: Monitor learner attendance weekly, address absences promptly, and maintain a 90%+ attendance rate.

Core KPI Delivery: Support the achievement of key performance indicators Stakeholder Engagement Employer Partnerships: Engage employers through regular communication and tri-party reviews, ensuring alignment with learner goals and 100% employer attendance at reviews.

Pastoral Care: Provide comprehensive support to learners, addressing personal and professional challenges to ensure progression and well-being. Resource Management

Improve and Update Resources: Maintain and update teaching resources to meet developing needs, tailoring them to individual learner requirements and providing appropriate stretch and challenge.

Professional Development: Continuously enhance your skills through training to stay aligned with evolving industry standards and effectively guide learners. Core Mentor Duties

Deliver high-quality 1:1 coaching and occasional group workshops, ensuring alignment with learner needs and programme objectives.

Conduct regular progress reviews (weekly or bi-weekly) to track milestones and KPIs.

Identify at-risk learners early and implement tailored interventions to prevent BIL, OOF, or withdrawals.

Maintain accurate attendance registers (by 3:00 PM for daytime sessions, 7:00 PM for evening sessions when covering delivery).

Personalise learner support plans to address individual needs and challenges.

Provide feedback to ensure curriculum relevance and industry alignment.

Support learners in achieving functional skills within 6 months and preparing for EPAs with a focus on distinctions.

What we're looking for:

Must-haves:

In-depth knowledge and hands-on experience in IT support, infrastructure, or network engineering. Previous experience mentoring / delivering or supporting apprenticeships (especially L3 IT and/or L4 NE). Confident mentoring via Zoom or Teams and managing a virtual/hybrid caseload. A mentoring mindset, you love helping others grow and overcome challenges. Excellent communication, organisation, and time management skills. Understanding of safeguarding, inclusivity, and supporting a diverse learner population.
Bonus points for:

A relevant qualification (e.g. Level 4 IT qualification, CompTIA Network+/Security+, CCNA, etc.) Assessing or teaching qualifications (A1/TAQA/PTLLS or equivalent) Experience guiding learners through End Point Assessment (EPA) Experience developing curriculum materials or digital resources. Familiarity with apprenticeship standards and the gateway process. Experience with remote learning platforms and LMS systems.

Why join althaus?

Because we're not like other training providers. And we don't want you to be, either. At althaus, you'll be part of an ambitious, energetic team working at the cutting edge of education and technology.

Here's just some of what we offer:

25 days annual leave (plus bank holidays) - rising with length of service

Your birthday off - because cake and campaigns should never clash

Office closure over Christmas - guilt-free downtime

Flexible working options - hybrid setup with only 2 office days per month

Access to mental health and well-being platforms.

CPD support - grow your own digital skillset with us

Employer Supported Volunteer Scheme - give back to your community

Team days, socials & surprises

Be part of an OUTSTANDING team changing lives through learning

How to apply...

Think you're the IT trainer we've been waiting for?

Apply via our website or send your CV and a short intro to: hr@althausdigital.co.uk

This is a hybrid role with occasional travel to our Derby HQ (East Midlands) at least twice per month.

Important stuff (but still important!)

This role may involve working with children and vulnerable adults, so all applicants will be subject to our safeguarding and safer recruitment procedures, including reference and DBS checks.

Althaus Digital is proud to be an equal opportunities employer, committed to building an inclusive team where everyone can thrive.

Job Type: Full-time

Pay: 35,000.00-40,000.00 per year

Application question(s):

Have you got previous experience mentoring IT apprentices? What is your notice period?
Work Location: Hybrid remote in Derby DE24 8AN

Application deadline: 11/08/2025
Reference ID: INT/ITMENTOR
Expected start date: 26/08/2025