Job Description

ROLE SUMMARY

Play a key role in keeping the organisation connected and digitally enabled. As an IT Officer, you'll ensure the smooth operation, security, and development of IT and communication systems, providing responsive, user-focused support to staff and volunteers.

JOIN THE GROUNDWORK TEAM

We're passionate about creating a future where every neighbourhood is vibrant and green, every community is strong and able to shape its own destiny and no-one is held back by their background or circumstances. Find out more about our charities mission here.

WHY WORK HERE?

Be part of a mission-driven, values-led team making real impact in Greater Manchester. Work in a warm, inclusive culture with flexible and hybrid working options. Enjoy a strong focus on health and wellbeing, with mental health first-aiders and green spaces to recharge. Undertake ongoing training and professional development opportunities. Access generous leave (up to 31 days + Bank Holidays) and a supportive environment for growth and development. Benefit from a Real Living Wage, pension scheme, and family-friendly policies. Use our Employee Assistance Programme and sustainable travel schemes.
ACCESSIBILITY & SAFEGUARDING AT GROUNDWORK

As a Disability Confident employer, we offer a guaranteed interview to applicants with a disability who meet the essential criteria for the role. As a Gold Award Employer Recognition Scheme holder with the Armed Forces Covenant, we also offer a guaranteed interview to veterans who meet the essential criteria for the role.

At Groundwork we ensure that we provide a safe environment for adults, children and young people to take part in any activity or service that we organise. We are committed to creating a culture that promotes safeguarding and the welfare of all children, young people and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and comprehensive process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all the people we appoint are suitable to work with our children, young people and adults.

OVERVIEW OF THE POST

To ensure the smooth operation, maintenance, and development of all IT and communication systems across the organisation, providing timely technical support and troubleshooting to staff and volunteers

To conduct regular visits to all North-West locations to check hardware, resolve IT issues, and deliver on-site support, ensuring consistent service standards across all sites

To maintain and improve IT processes, systems, and documentation, supporting effective service delivery, data integrity, and compliance with organisational standards and procedures

To support the organisation's digital transformation by developing and implementing solutions using tools such as Microsoft Power Platform and AI to streamline processes and improve service efficiency

ROLE & MAIN PURPOSES OF THE POST

Delivery

Provide responsive, user-focused IT support to staff and volunteers, resolving technical issues via phone, email, and face-to-face support across all sites

Maintain, install, and configure hardware, software, and peripherals, ensuring reliable and secure access to systems for both on-site and remote workers

Manage user accounts, permissions, and access controls, supporting effective onboarding and ensuring adherence to organisational standards

Monitor systems and security events, support updates and patches, and carry out routine maintenance to ensure stability and compliance

Maintain accurate logging and documentation of support requests, assets, and system changes, ensuring clear audit trails and efficient service delivery

Business & Service Development

Support the organisation's digital transformation by developing, maintaining, and improving solutions using tools such as Microsoft Power Platform and AI

Work proactively with teams to understand digital needs, identify process improvements, and support the introduction of new tools, systems, and ways of working

Deliver training and guidance to staff and volunteers to build digital confidence and maximise effective use of systems

Contribute to the development of IT procedures, documentation, and best-practice guidance to support consistent and future-focused service delivery

Financial & Resource Management

Maintain accurate IT inventories, tracking assets, equipment lifecycle, and license usage to ensure resources are deployed effectively across the organisation

Support procurement by identifying needs, advising on suitable solutions, and helping to secure best value for hardware, software, and support services

Monitor resource usage and identify opportunities to reduce costs, streamline processes, and improve the efficiency of internal IT services

Support IT Manager in the planning of IT upgrades and replacements to ensure systems remain reliable, secure, and aligned with organisational requirements

People Management & Development

Line management of volunteers, students or trainees

Shares specialist skills and knowledge with others

Embeds culture and values through own behaviours and providing supportive challenge to others.

Internal Management

Supports the effective operation and improvement of core business functions through compliance

To apply for this role, please visit our website and use the apply now button https://www.groundwork.org.uk/jobs/it-officer/

Job Types: Full-time, Permanent

Pay: 25,287.00 per year

Benefits:

Additional leave Bereavement leave Casual dress Childcare Company pension Cycle to work scheme Flexitime Health & wellbeing programme On-site parking Paid volunteer time Sick pay
Work Location: In person