Job Description

We are seeking a pro active and skilled

IT Support Technician

to join our dynamic team, This is an exciting opportunity for a technically proficient individual with a passion for providing outstanding IT support in a busy and collaborative environment.


As a key member of the IT Services team, you will deliver

1st and 2nd line technical support

to staff and students across the College, ensuring systems run smoothly and users are empowered to make the most of their digital tools.

Key Responsibilities:

Provide 1st/2nd line technical support via phone, email, and face-to-face Diagnose and resolve a range of technical issues, escalating where necessary Accurately log support tickets using the IT helpdesk system Troubleshoot common problems such as password resets, printer issues, and software installations Assist with configuring and installing desktops, laptops, and associated hardware Perform routine maintenance tasks including updates, backups, and security checks Support the deployment of new software and hardware across the College Maintain IT asset inventory and manage service/warranty agreements Deliver end-user training and support in using IT systems and applications Promote IT best practices including data security, hybrid teaching tools, and backup protocols Contribute to the development and documentation of IT policies and procedures Keep up-to-date with industry trends and emerging technologies Support compliance with health and safety policies and undertake relevant training Perform other tasks as directed by the IT Systems Administrator or Head of IT

Essential Criteria

Proven experience delivering 1st/2nd line IT support in a similar environment Strong technical skills with Windows and macOS (Linux a plus) Experience with virtualisation platforms such as VMware or Hyper-V Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, routing) Knowledge of server environments, particularly Windows Server and Active Directory Experience with SQL Server and backup/disaster recovery procedures Familiarity with enterprise-grade networking hardware (switches, routers, firewalls) Strong endpoint protection knowledge (e.g. antivirus, anti-malware solutions

Vacancy ID 19792

Please be aware that all candidates need to be able to start work immediately and must be able to work on site if required to do so.

Further information can about the Temporary Staffing Service can be found on our website https://www.jobs.ox.ac.uk/temporary-staffing-service