Job Description

Description

We are seeking a detail-oriented IT Operations Coordinator to provide essential administrative and operational support within our IT team. This role focuses on managing IT assets, coordinating procurement activities, maintaining and updating documentation, and assisting with audits and reporting. The ideal candidate will be highly organised, proactive, and comfortable working in a fast-paced environment to ensure the smooth running of IT operations. Please note: this is a non-technical administrative role and does not involve IT support or system troubleshooting.

Key Responsibilities

Asset & Inventory Management

Maintain accurate records of IT hardware and software assets, track deliveries and returns, and monitor lifecycle status.

Procurement Coordination

Raise purchase requests, liaise with suppliers, arrange deliveries, and track order timelines to ensure timely fulfilment.

Documentation & Reporting

Maintain and update IT process documentation, SOPs, and user guides; generate basic reports on asset age, usage trends, and compliance.

General IT Administrative Support

Log routine IT tasks and walk-up requests into the ticketing system, follow up on outstanding tickets, and assist with audit preparation by pulling data and verifying logs.

Perform other administrative tasks related to IT operations as required to support the team.

Skills, Knowledge and Expertise

Organisational Skills

- Ability to manage multiple tasks and maintain accurate records.

Attention to Detail

- Ensures precision in asset tracking, documentation, and reporting.

Communication Skills

- Professional interaction with suppliers, internal teams, and stakeholders.

Time Management

- Prioritises tasks effectively to meet deadlines.

Problem-Solving

- Handles administrative issues and escalates when necessary.

Basic IT Concepts

- Familiarity with hardware (laptops, peripherals) and software licensing.

Asset Management Principles

- Understanding of inventory control and lifecycle tracking.

Procurement Processes

- Knowledge of purchase requests, supplier coordination, and delivery tracking.

Compliance Awareness

- Understanding of audit requirements and data accuracy standards.

Documentation Standards

- Ability to maintain SOPs and user guides.

Microsoft Office Suite

- Proficiency in Excel (for reporting), Word, Outlook and SharePoint.

IT Ticketing Systems

- Experience logging and tracking requests would be beneficial.

Reporting

- Ability to generate basic reports on asset age, usage trends, and compliance.

Benefits

Part-time role, 20 hours per week Discretionary bonus scheme Hybrid working (for most roles, after probation) Living Wage and Living Hours Accredited 34 days holiday (including public holidays) with option to buy additional Generous salary exchange Pension Scheme and Life Assurance Scheme Optional Health Cashplan Scheme Employee Assistance Programme and Wellbeing Support including mental, physical, financial and social Flexible dress code where you can Dress for Your Day! Social events including Summer Event and Christmas Party

About Transport UK Group

Transport UK is a dynamic private sector transport operator serving millions of rail and bus passengers every day across the UK. It operates Greater Anglia, West Midlands Trains, East Midlands Railway, and Merseyrail as well as 11% of London's bus routes.



Led by a dedicated team of industry experts with unrivalled experience in the sector, Transport UK is playing a vital role in shaping the future of integrated public transport.