We currently have an exciting development opportunity for a fixed term 12 month contract to work as an IT Operations Engineer in the Service Delivery Operations Team, based at Alexandra Park, St Helens.
The principal role of an IT Operations Engineer will be to provide first and second-line telephone-based support to customers across a number of NHS Trusts, Clinical Commissioning Groups and General Practices using a support call logging system and Microsoft desktop software products
The ideal candidates will have: -
Significant experience in an IT support role;
Experience of telephone based support;
Excellent customer care skills;
Good problem analysis skills;
Knowledge of Microsoft products, although training will be provided.
Customer care skills are an extremely important factor to the role.
This role offers an excellent opportunity to join a large IT service (150+ staff) that will offer opportunities for career progression to the right candidates.
Please be aware, that we may close a vacancy earlier than stated, should a sufficient number of applications be received, you are therefore advised to apply at your earliest convenience.
We are an outstanding trust, where our valued workforce is recognised for their unique skills and talents with our teams of experts winning national awards on a regular basis.
St Helens & Knowsley Teaching Hospitals NHS Trust is the BEST acute Trusts in England for the THIRD year running!
The Trust is currently the only acute Trust in Cheshire and Merseyside, and is one of few in the entire country, to achieve the title of OUTSTANDING, rated by the Care Quality Commission.
We provide a full range of acute adult services to our local population of circa 350,000 and provide tertiary services across a much wider area in the North West, North Wales and Isle of Man. We are also a Major Trauma Unit and the Mersey Regional Burns Unit.
Our '5 Star Patient Care' strategy is at the heart of all that we do; supporting our vision to provide world class services for all our patients by getting it right for every patient, every time.
Our latest achievements include: