Job Description

We currently have an exciting development opportunity for a fixed term 12 month contract to work as an IT Operations Engineer in the Service Delivery Operations Team, based at Alexandra Park, St Helens.
The principal role of an IT Operations Engineer will be to provide first and second-line telephone-based support to customers across a number of NHS Trusts, Clinical Commissioning Groups and General Practices using a support call logging system and Microsoft desktop software products
The ideal candidates will have: -
Significant experience in an IT support role;
Experience of telephone based support;
Excellent customer care skills;
Good problem analysis skills;
Knowledge of Microsoft products, although training will be provided.
Customer care skills are an extremely important factor to the role.
This role offers an excellent opportunity to join a large IT service (150+ staff) that will offer opportunities for career progression to the right candidates.
Please be aware, that we may close a vacancy earlier than stated, should a sufficient number of applications be received, you are therefore advised to apply at your earliest convenience.
We are an outstanding trust, where our valued workforce is recognised for their unique skills and talents with our teams of experts winning national awards on a regular basis.
St Helens & Knowsley Teaching Hospitals NHS Trust is the BEST acute Trusts in England for the THIRD year running!
The Trust is currently the only acute Trust in Cheshire and Merseyside, and is one of few in the entire country, to achieve the title of OUTSTANDING, rated by the Care Quality Commission.
We provide a full range of acute adult services to our local population of circa 350,000 and provide tertiary services across a much wider area in the North West, North Wales and Isle of Man. We are also a Major Trauma Unit and the Mersey Regional Burns Unit.
Our '5 Star Patient Care' strategy is at the heart of all that we do; supporting our vision to provide world class services for all our patients by getting it right for every patient, every time.
Our latest achievements include:

• Acute Trust of the Year - HSJ Awards November 2019
• Trust rates Outstanding by the CQC - March 2019
• Best in the NHS, Patient Led Assessment of the Care Environment 2017 and 2018
• The Trust achieved top marks in the country for areas including; cleanliness, food, privacy and dignity, facilities for patients living with dementia and disabilities, conditions, appearance and maintenance of the hospital buildings.
• Top 100 places to work in the NHS (NHS Employers and Health Service Journal)
• Best acute Trust in England (NHS Staff Survey 2017,2018 and 2019)
• Best Patient Experience in the NHS (CHKS Top Hospitals Awards 2015)

In the NHS Staff Survey 2019 the Trust scored the highest marks in the following areas;

• Best place to receive treatment in the NHS (for 2nd year running)
• Top Acute Trust for treating its staff fairly with regards to career progression (for 3rd year running)
• Quality of care (best score for 5th year running)
• Staff engagement (best score for 4th year running)
• Staff morale (best score for 2nd year running)
• Bullying and harassment (best score for 2nd year running)
• Safety culture (best score for 2nd year running)

Our staff rated our Trust as the best place to work and receive treatment. The Trust has also been recognised, for the third year running, as being the top acute Trust in the entire country for staff engagement, staff motivation, and pride in the quality of care we provide to patients.