Job Description

Our Mission

At Sedulo we are building a world class team to deliver our mission to make positive change in the communities we work in. We do this by:

Working with our clients to transform their business and personal finances Connecting and contributing to the business community in the cities we are located in Working with charities by fundraising and influencing change both now and in the future through the Sedulo Foundation Being a great place to work and develop your career At Sedulo we embrace a holistic and innovative culture with diversity and integrity at the heart. We are working to build an open and inclusive environment which supports the needs of all our team members.

Role Purpose

As an IT Operations Manager, you will lead, manage, and develop the IT function to ensure the organisation's technology environment remains secure, efficient, and resilient. You will take ownership of day-to-day IT operations, oversee the maintenance and continual improvement of our infrastructure, and provide clear strategic direction for cloud, networking, and cybersecurity initiatives. In this senior role, you will act as the primary escalation point for complex technical issues while offering strong leadership, guidance, and mentorship to the IT team. You will drive operational excellence, embed best practices, and ensure the IT function effectively supports the organisation's goals.

Key Responsibilities

Oversee all IT operations across five offices, ensuring reliability, security, and service continuity. Manage IT budgets, vendor relationships, and procurement processes. Develop and enforce IT policies, procedures, and documentation to keep a high standard of service delivery. Report regularly to senior leadership on system performance, projects, and risks. Own and optimise Sedulo's Azure environment, including Virtual Machines, Azure Virtual Desktop, App Services, and hybrid domain services. Ensure robust Azure Active Directory (Entra ID) and Intune configuration for identity, access, and device management. Collaborate with senior engineers to keep and evolve the cloud infrastructure in line with business goals. Supervise the management of SQL back-end systems, Azure App Services, and containerised environments.

Your knowledge, skills & experience

Extensive experience in IT infrastructure and operations roles, including experience in a managerial or leadership capacity. Deep understanding of Microsoft Azure, Microsoft 365, and Entra ID (Azure AD) ecosystems. Experience with Fortinet network devices (FortiGate, FortiSwitch, FortiAP). Strong grasp of cybersecurity principles, compliance frameworks (e.g. ISO 27001, GDPR), and business continuity practices. Ability with PowerShell and exposure to Graph API for automation. Demonstrated experience managing hybrid environments with Azure and legacy on-prem systems. Proven ability to manage budgets, vendors, and IT contracts. Excellent leadership, communication, and project management skills.

What we offer

Holidays & Flexibility

26 days annual leave (including your birthday), plus bank holidays; flexible working hours and remote work for up to 20% of contractual hours; option to work abroad for up to 4 weeks; flexible public holiday policy.
Pension & Insurance:

Company pension scheme; enhanced maternity, adoption, and sick pay; death-in-service (4x salary); income protection (50% salary
Health and Wellbeing

Discounted health perks via Medicash and Unum; wellbeing initiatives Lifestyle Perks: free breakfasts, refreshments, free events, and socials; annual Christmas trip abroad; financial and mortgage advice; cycle-to-work and travel ticket loans; electric car salary sacrifice scheme.
Professional Development & Volunteering:

Paid volunteering days (2 per year); ongoing personal and professional development, including access to our online learning platform (Kallidus).
Job Types: Full-time, Permanent

Benefits:

Company pension Discounted or free food Flexitime Paid volunteer time
Application question(s):

This role does not offer visa sponsorship - please confirm you are able to work in the UK without being sponsored.
Licence/Certification:

ITIL Certification (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person