Job Description

IT Operations Specialist | GoHenry

GoHenry is a UK-based fintech company created by parents to pioneer financial education. More recently, GoHenry moved into Europe and the US by joining forces with French fintech company PixPay and US investing app, Acorns.


Together, Acorns, PixPay, and GoHenry have over 6 million members across 5 countries. We are focused on empowering families with engaging money management tools, educational content, and a seamless product experience that creates financial well-being from birth to adulthood.


We're looking for a qualified and enthusiastic

IT Analyst

with at least two years of hands-on experience, eager to grow their career while owning essential IT operations.




This role involves managing cloud infrastructure and endpoint tools--with a strong focus on

Google Workspace

for user provisioning, access management, and troubleshooting. You'll also work with

Okta

,

Jamf

, and other MDM platforms, and support

Workday

workflow configuration for onboarding, offboarding, and role changes. The ideal candidate brings initiative, a strong sense of ownership, and a proactive mindset--someone who thrives in a collaborative environment and continuously seeks to improve systems and processes.




This is a great opportunity to gain exposure to

IT compliance

, sharpen your skills across a modern IT stack, and make a meaningful impact through day-to-day support and long-term initiatives. A working knowledge of Google Workspace and a commitment to helping users and systems succeed will be essential.

What you will do at GoHenry:

Support day-to-day IT operations, including triaging support tickets and assisting end users across hardware, software, and account issues. Manage endpoints and enforce device compliance using Jamf, Ninja, or Intune tools. Provision and maintain user accounts, email groups, and SaaS access in systems like Google Workspace and Okta. Assist with configuring and maintaining Workday workflows related to onboarding, offboarding, and employee role changes. Collaborate with HR and Finance to ensure accurate user data and role-based access across integrated systems. Maintain the IT asset register to ensure accurate tracking of devices, software licenses, and equipment assignments. Write basic automation scripts (e.g., PowerShell, Bash) to streamline repetitive IT tasks and enhance efficiency. Support software installations, system updates, and hardware rollouts for new joiners or department upgrades. Contribute to IT process documentation, internal knowledge base articles, and ongoing improvements to IT service delivery.

What you will bring to GoHenry:

2+ years of experience in Information Technology support, system administration, or a related discipline. Proficiency in scripting languages such as PowerShell or Bash for task automation. Experience working with cloud platforms and software-as-a-service environments, preferably Google Cloud Platform. Demonstrated ability to support Windows and macOS operating systems and manage endpoint devices utilising tools such as Jamf or Intune. Practical knowledge of Google Workspace administration, including managing user accounts, shared drives, and organisational units. Familiarity with identity and access management solutions such as Okta is advantageous. Experience supporting human resources information system workflows, particularly onboarding, offboarding, and role change processes. Strong analytical and problem-solving skills and a proactive and collaborative approach to IT service delivery. Resilience and a growth mindset, with the ability to try again and learn from challenges to continuously improve processes and outcomes. Experience maintaining internal documentation, including Confluence pages and Information Technology policies.

Bonus Points For:

Exposure to IT compliance, audit readiness, or regulatory frameworks relevant to fintech, such as SOC 2, ISO 27001, FCA regulations, GDPR, DORA, or PCI DSS. Demonstrated awareness of privacy principles, including data minimisation, lawful processing, and user rights under GDPR, especially in the context of cloud and financial services. Relevant certifications (or willingness to pursue) in Google Cloud Platform (e.g., Associate Cloud Engineer, Professional Cloud Security Engineer) or equivalent cloud platforms. Foundational understanding of single sign-on (SSO), identity and access management (IAM), and core networking protocols (e.g., TCP/IP, DNS, firewalls). Familiarity with data protection mechanisms such as encryption (in transit and at rest), tokenisation, and DLP controls within GCP. Experience working in agile, cross-functional teams using tools like Jira, Confluence, Slack, and Git for collaboration, documentation, and project tracking. Competence in maintaining IT asset registers and supporting software licensing, procurement workflows, and hardware lifecycle management. Comfort supporting or coordinating with third-party vendors and SaaS providers, with attention to security, privacy, and operational reliability. Ability to thrive in fast-paced, regulated fintech environments, balancing innovation with compliance and risk-aware delivery.

What's in it for you?

All the essentials you would expect, including a workplace pension plan, 33 days of holiday (including public holidays), & great company events local & abroad!

Other Offers:

GoFlex - Work from Home, Office, or a mix of both Your Birthday Day off 25 days annual leave, in addition to 8 UK bank holidays An excellent Induction & onboarding program with ongoing learning & development throughout your career A choice between Bupa Health Cash Plan or Bupa Private Medical Death in service - 4x your annual salary from month 1 Physical and Mental Wellbeing support and platforms for you and your family Family-friendly leave policies Enhanced maternity leave - 20 weeks full basic pay after 2 years' service and 26 weeks full basic pay after 3 years' service Paternity leave - 4 weeks full pay after probation Salary Sacrifice options

About GoHenry

We're on a mission to help every kid be smart with money. Our goal? Create generations of independent, confident young adults, armed with money skills that will set them up for life.

How we do it:

We place the power in the hands of young people, giving them the tools they need to master the financial ropes for themselves. They can spend, save, earn, and give with GoHenry's prepaid debit card and app - because learning through doing really works (and it's more fun!). All while our unique built-in controls give parents total peace of mind.

We're proud to say...

We ranked #38 in Newsweek's Top 100 Most Loved Workplaces in the UK in 2023 We're one of Tech Track's top 50 fastest-growing UK companies. We won Finders Kid's Cards Customer Satisfaction Awards in 2022 and 2023. We won the Tech for Good award at the Better Society Awards 2023 Our kids and parents have donated over 500,000 of their own money to NSPCC via their GoHenry accounts

But we're still growing, and that's why we need you.

GoHenry is an equal-opportunity employer, and we're on a mission to foster a diverse & inclusive workplace. Individuals seeking employment at GoHenry are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.