Job Description

Role Info - IT Pre-Sales Executive

Salary - 35,000-40,000 per annum (depending on experience) Location - 24 The Point, Rockingham Road, Market Harborough, LE16 7QU Location - Office/Hybrid (Post Probation) Contract - Full time permanent (37.5 hours per week) Contact - miriam.jose@welcomm.co.uk or 0800 064 64 64

About Us

At Welcomm Communications, we're more than just a service provider. Our team is dedicated to supporting businesses, ensuring they have all the necessary tools to effectively communicate; we're in the business of helping businesses connect to their customers. Their success is our success. This commitment is what truly brings a family feel to our business.

We are immensely proud to be known for our award-winning customer service and operational support, having been recognised as O2's Business Partner of the Year for six consecutive years--an unprecedented accomplishment and we are committed to continuing this excellent service for our customers.

Our core values drive everything we do:

People First: We take care of our people; the rest takes care of itself. Innovation: We drive progress using technology and creativity. Collaboration: We achieve more by working together. Trust (Integrity): We demonstrate integrity, through actions, not just words
We are Welcomm.

Role Purpose

As an IT Pre-Sales Executive, you will play a key supporting role in our sales process, using your growing technical knowledge to help identify and propose solutions that align with our customers' needs. You will assist in managing the lifecycle of IT opportunities, from discovery to close, helping to ensure customer satisfaction and contributing to our overall sales success.

Role Responsibilities

Support the lifecycle of IT opportunities from initial scoping and quoting to working alongside IT Engineers to help ensure successful project implementation. Support sales teams in identifying and preparing IT opportunities for both prospective and existing customers. Focus on cross-selling and upselling during renewal opportunities to increase Welcomm's revenue. Participate in on-site and off-site customer meetings, leveraging technical expertise to maximise deal closures. Assist the sales team to drive business development through one-to-one workshop meetings. Collaborate with the marketing team to produce marketing and sales collateral for the IT vertical. Develop IT training materials and deliver sessions to support ongoing internal development and new starter inductions. Take a commercially minded approach to all IT activities, ensuring alignment with revenue growth objectives and profitability. Contribute to Welcomm's overall business performance through strategic sales, project delivery, and customer engagement. Stay informed about market trends and emerging products to provide management with recommendations for enhancing Welcomm's portfolio. Collaborate with the Solutions Sales Manager to optimise IT focus and offerings, ensuring alignment with business goals. Liaise with the Solutions Delivery team to review specifications and ensure smooth handover before project commencement. Create and maintain documentation for each project and quarterly business reviews (QBRs) to support ongoing customer service and customer growth within Welcomm. Serve as a cultural ambassador, consistently embodying and promoting the company values.

Education and Skills/Qualifications

Proven track-record in a pre-sales or technical consulting role within IT. (Essential) Strong understanding of IT Infrastructure (Servers, Endpoints, Networking), Cloud Technologies (Microsoft Azure) and Networking Concepts (Firewalls, Routers, Switches, Access Points). (Essential) Strong understanding of Windows Operating Systems (Windows Desktop and Windows Server). Strong understanding of Virtualisation Technologies (such as Hyper-V and VMware). (Essential) A valid UK Driving Licence (Essential)

Personal Attributes

Customer-centric Personable, strong communicator Technically apt Highly organised Collaborative Innovative Strong commercial acumen Solution driven

What We Offer

Competitive salary. Car Allowance. Quarterly paid uncapped commission structure. An enhanced annual leave entitlement. The option to buy or sell days. Employee recognition events, awards, and incentives. Paid volunteering day. Hybrid working (post probation). Healthcare cashback plan to help with medical and therapy bills, 24/7 GP access and an employee assistance programme (EAP). Retail and hospitality discounts through Perkbox. Partner discounts through O2 Open and O2 Priority.

Interview Process

Our team will carefully review your CV to ensure it matches the requirements for the role. Our Recruitment and Learning Specialist will give you a call to chat about the role, your experience, and answer any questions you might have.

Please Note

We embrace diversity and are committed to create an inclusive environment where all individuals feel valued, respected and heard. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, neurodiversity, gender reassignment or identity, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

We are committed to providing reasonable adjustments throughout our application and interview process to ensure you can showcase your best self.

We prioritise our employees' well-being and recognise the importance of a healthy work-life balance. We offer flexible working patterns and alternatives to full-time work, and we are dedicated to finding the best solution that fits your lifestyle and needs.

Disclosure and barring (DBS) check

As part of our partner agreement with O2, we are required to carry out a Basic Disclosure (Criminal Conviction Certificate) check for all our employees.

Note to Recruitment Agencies

We truly appreciate your interest in assisting us, but at this time, we are focusing on direct applications and managing our recruitment process in-house. Thank you for your understanding and cooperation.

If you have any questions, please contact our Recruitment and Learning Specialist directly at miriam.jose@welcomm.co.uk

Job Types: Full-time, Permanent

Pay: 35,000.00-40,000.00 per year

Additional pay:

Commission pay
Benefits:

Additional leave Bereavement leave Company events Company pension Free parking Health & wellbeing programme On-site parking Paid volunteer time Sick pay
Schedule:

Monday to Friday No weekends
Ability to commute/relocate:

Market Harborough LE16 7QU: reliably commute or plan to relocate before starting work (required)
Licence/Certification:

UK Driving Licence (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: IT Pre-Sales