Job Description

As the IT Lead for WIG you will determine and oversee delivery of the technology strategy and roadmap. You will be responsible for overseeing the development, implementation, and management of our internal IT products and systems (e.g. CRM, website, business & productivity tools etc), working closely with various stakeholders including strategic partners to ensure our technology solutions align with our organisational goals and enhance our operational efficiency.


A key player who effectively integrates, motivates and builds relationships with and between team members, key stakeholders, customers, executives, and other individuals or organisations involved with the end-to-end product life cycle. You will continuously use data to empower decision making and inform product direction in ways that build toward positive business outcomes for the organisation and their customers.



Lead the planning, development, and deployment of IT products and systems. Collaborate with cross-functional teams to gather and prioritise product requirements. Oversee system integrations and ensure seamless operation of IT infrastructure. Provide and source training and support to staff on IT systems and tools. Leading on implementing systems where data protection and cyber security are by design, ensuring compliance with relevant legislation and quality standards (e.g. GDPR, Cyber Essentials+, ISO etc) Maintaining GDPR and cyber security policies, procedures and internal training. Line management of the CRM and Data assistant Monitor and analyse product performance, making data-driven decisions for improvements. Stay updated on industry trends and emerging technologies to recommend innovative solutions. Develop a deep understanding of business goals and processes to inform product priorities and improvement recommendations. Regularly communicate with product stakeholders and develop strong relationships to surface, balance and prioritize feedback from multiple groups. Socialise the technology strategy, and ensure a common understanding among internal and external stakeholders. Lead product strategy, planning, and life cycle management efforts to support the ongoing evolution and innovation of the product. Monitor business, market, and technology trends and competitive intelligence to inform product strategy and proactively propose new solutions. Establish product roadmaps and release plans that satisfy requirements and achieve customer outcomes. Contribute to translating desired business outcomes into actionable product and technical requirements. Continuously monitor and evaluate product performance, including sales and usage metrics, to monitor product health and make maintain/refresh/retirement recommendations and decisions. Define, track and communicate relevant KPIs for the product to measure performance and contribution to business goals and strategy. Manage technology partners to scope, plan and deliver work, applying established delivery methodologies (e.g., agile methods) and best practices (e.g., reusability). Proactively support the identification and resolution of blockers (including technical and resourcing) to achieve product business objectives. Collaborate internally to drive adoption and consumption of product capabilities, inclusive of identifying specific product experience enhancements intended to drive acquisition and expansion. Manage product investment decision making and the overall financial performance of the product, taking a return-on-investment approach to increasing the value while minimising product costs.

Bachelor's degree in Information Technology, Computer Science, or a related field. Or equivalent work experience Strong understanding of product management principles and methodologies either through qualifications or equivalent work experience

1. Technical Expertise:


Proficiency in IT systems and software, particularly Microsoft Dynamics and Microsoft 365 (M365). Understanding of product management principles and methodologies.
2. Project Management:

Ability to manage multiple projects simultaneously Strong organizational skills and attention to detail. Experience in planning, development, and deployment of IT products. Experience of design thinking principles and customer experience design
3. Analytical Skills:


Ability to analyse product performance and make data-driven decisions. Strong experience in researching and understanding both market and customer needs Problem-solving skills to address technical and operational challenges. Ability to surface, prioritize and balance multiple stakeholder priorities
4. Communication:


Excellent verbal and written communication skills. Ability to collaborate effectively with cross-functional teams and stakeholders. Capability to provide training and support to staff on IT systems. A high degree of empathy: An ability to align and relate to the customers Ability to facilitate difficult discussions, prioritisation of competing interests, managing both strategic and tactical interests Demonstrated ability to communicate complex technical information in a condensed manner to various stakeholders verbally and in writing.
5. Leadership:


Ability to lead and motivate a team. Strategic thinking to align technology solutions with organisational goals. Strong interpersonal skills; able to build strong relationships and collaboration across diverse and matrixed stakeholders and customers.
6. Adaptability:


Staying updated on industry trends and emerging technologies. Flexibility to adapt to changing priorities and environments.

Proven experience as an IT Product Manager or similar role. Experience with Microsoft Dynamics and Microsoft 365 (M365) is highly desirable. Excellent project management skills with the ability to manage multiple projects simultaneously. Strong analytical and problem-solving abilities. * Excellent communication and interpersonal skills.