Job Description

The Role

You will be leading the delivery of client projects from planning through to completion, working closely with our technical team and customers to ensure successful outcomes. As Project Manager, you will line manage a team of two Project Engineers, effectively distributing and monitoring their tasks, while drawing on additional resources when required.

Your day-to-day will involve coordinating multiple projects, managing timelines, budgets, and risks, and ensuring clear communication with stakeholders. Collaboration is key; you'll work alongside engineers, vendors, and clients, while maintaining strong documentation and handover practices.

We encourage continuous learning and professional development, supporting certifications and providing mentoring opportunities. The team works closely together, creating a supportive and dynamic environment where your leadership will make a real impact.

What you'll do

Plan & deliver projects (end?to?end)

Own the full lifecycle: discovery, scoping, schedule, resource plan, change control, cutover planning, acceptance, lessons learned, and handover to Service/Support. Lead multi?party delivery (Genmar engineers, third?party ISPs/telephony providers, SaaS vendors) across

multiple concurrent client projects

typical of an MSP.

Customer leadership

Act as primary point of contact, steering updates, and post?implementation reviews. Translate technical detail into business outcomes; set expectations, surface risks early, and communicate impact/mitigations clearly.

Standards, risk & security

Embed privacy and security controls into the plan (access, data handling, least privilege, change windows, rollback), aligning with

Genmar ISMS/Privacy Policy

and our DR ethos.

Commercial & governance (as agreed)

Manage budget and scope during projects. Control variations through formal change requests and ensure accurate time/cost capture.

Handover & service readiness

Ensure knowledge transfer to the Service Desk with documentation in the helpdesk/knowledge base and clear support boundaries.

Typical project portfolio you'll touch

Microsoft 365

: Tenant?to?tenant/mailbox migrations, SharePoint/Teams information architecture, Intune/Entra ID device & identity modernisation, conditional access/baselines.

Infrastructure & networking

: Windows Server upgrades, AD remediations, storage/network refresh, site moves, Wi?Fi redesigns.

Security uplift

: MFA/CA rollouts, endpoint protection standardisation, backup & recovery improvements aligned to ISMS controls.

Business Telephony (VoIP)

: New deployments and migrations, number porting, endpoint rollouts, user adoption planning.

AI & Automation:

AI & Automation initiatives: Designing and delivering solutions that streamline business processes, such as automated workflows in Microsoft Power Platform (Power Automate, Power Apps), AI?driven document processing, and integration of intelligent services to reduce manual effort and improve efficiency.

Success looks like

On?time delivery

for agreed milestones and go?lives.

Budget adherence & controlled change

, with positive margin on fixed?price engagements.

Handover quality

: complete documentation; Service Desk ready on Day 1. (Handover/documentation alignment to helpdesk practices.

Client satisfaction

(CSAT/NPS) and reference ability.

What you'll bring

Must?have

Proven track record delivering

multi?client IT projects in an MSP or consultancy

environment. Strong planning skills(Smartsheet/Project/Planner), RAID discipline, change control, and stakeholder management. Demonstrable experience in

Microsoft 365

projects (Exchange/SharePoint/Teams/Intune/Entra ID). Solid infrastructure literacy: Windows Server/AD, networking fundamentals (VLANs, DHCP/DNS, VPN), endpoint management. Excellent communication for non?technical stakeholders; calm leadership during cutovers/out?of?hours changes.

Nice?to?have

Certifications:

PRINCE2

,

Microsoft 365

,

Azure Administrator

,

ITIL

. VoIP rollout experience and vendor coordination (number porting, SBCs, handset provisioning).

Ways of working

Hybrid

from Bishop's Stortford; client travel as needed (primarily across the South East). Close collaboration with Service Desk, Technical Leads, and vendors/partners.

Tools & platforms you'll encounter

Microsoft 365 (Exchange Online, SharePoint, Teams), Entra ID/Intune; Windows Server/AD. Wildix Collaboration/ PBX (VoIP System) HaloPSA - Helpdesk & Project Management Solution
Job Type: Full-time

Pay: 45,000.00-55,000.00 per year

Benefits:

Company events Company pension On-site parking Private medical insurance Work from home
Work Location: Hybrid remote in Bishop's Stortford CM23 5NZ