Job Description

The Company

Novem is an IT Managed Service Provider (MSP) and value-added reseller supporting SME businesses across the UK, with offices in Cheadle (Stockport), Colwyn Bay, and Solihull.

As part of our ongoing growth, we are seeking a Project Manager to lead and deliver professional services projects, ensuring our clients receive an exceptional experience throughout the project lifecycle.

Our core values are Trust, Passion, Collaboration, and Kaizen. We are looking for a Project Manager who embodies these values and is committed to continuous improvement.

The Job

The Project Manager will be responsible for the end-to-end delivery of multiple concurrent IT projects, ensuring they are planned, executed, and completed on time, within scope, and on budget.

You will work closely with internal technical teams, clients, and third-party vendors to ensure successful project outcomes.

You will be accountable for project governance, stakeholder management, risk and issue management, and financial tracking. As the primary point of contact for clients, you will foster strong relationships and ensure a high level of client satisfaction.

Communication and organisation are the key to mastering this role and so we're looking for someone with these skills in bucket loads.

A dedicated project management role is new to the organisation and one that is now essential to the ongoing success of the business. It's an exciting time to join the group and become a key member of the team.

Duties and Responsibilities

Project Leadership and Delivery:

Lead the planning, execution, and delivery of client facing IT projects, including cloud migrations, hardware rollouts, network deployments and integrations. Support the planning and delivery of internal IT projects, including systems migrations and integration of newly acquired businesses. Work with pre-sales architects to define project scope, goals, and deliverables in collaboration with stakeholders. Develop project plans, schedules, and resource allocations. Manage project budgets, track costs, and ensure financial targets are met. Oversee project documentation, reporting, and compliance with our existing standards. Propose and implement process change initiatives.

Stakeholder and Client Management:

Act as the main point of contact for clients, providing regular updates and managing expectations. Build and maintain strong relationships with clients, vendors, and internal teams. Facilitate project meetings, workshops, and post-project reviews.

Risk, Issue & Change Management:

Identify, assess, and manage project risks and issues, implementing mitigation strategies as needed. Manage project change requests, ensuring all changes are documented, approved, and communicated.

Continuous Improvement:

Drive improvements in project management processes, visibility and contribute to the development of best practices.

Additional

You will be privy to private customer data and will be required to sign a none disclosure agreement prior to any job offer. A CRB check will be carried out as part of the application process. Our business operates from multiple locations, and you may be required to visit offices other than Cheadle from time to time.

The Person

We are seeking an experienced Project Manager with a background within the IT or MSP sector. The successful candidate will be an excellent communicator, able to build trust and credibility with clients, colleagues, and stakeholders at all levels.

You will be responsible for the full project lifecycle, ensuring projects are delivered on time, within scope, and to budget. Your ability to manage multiple priorities, drive progress, and resolve issues will be essential. You should be adept at stakeholder management, able to foster strong relationships, and act as the primary point of contact for clients throughout the project journey.

We expect you to demonstrate a high level of organisation, attention to detail, and a commitment to continuous improvement. You will be comfortable working independently, making decisions, and adapting to changing demands in a fast-paced environment. A passion for the work you do and a desire to develop your knowledge of the MSP industry are essential.

As a Project Manager, you will set the standard for professionalism and client care, ensuring that every project delivers an outstanding experience. Flexibility, resilience, and a willingness to go the extra mile for clients and the team are key attributes for success in this role.

Essential Skills & Experience

Minimum 3 years in project management or project coordination, within an MSP or IT services environment. Experience in managing projects involving Microsoft cloud technologies, cybersecurity, or digital transformation. Demonstrable track record of delivering IT projects on time and within budget. Strong knowledge of project management methodologies (e.g., Prince2, Agile, or equivalent). Proficient in using project management tools. Excellent organisational and time management skills, with the ability to manage multiple projects simultaneously. Strong financial acumen, including experience with project budgeting and forecasting. Exceptional written and verbal communication skills. Ability to build rapport and maintain effective working relationships with clients, colleagues, and third parties. Proactive problem-solver with a solution-oriented mindset. High attention to detail and commitment to quality.

Desirable Skills & Experience

Prince2 Practitioner or equivalent project management certification. Experience using MSP tooling such as Autotask PSA and IT Glue.

Personal Characteristics

Humbly confident and credible; inspires trust and confidence in others. Adaptable and flexible, able to thrive in a fast-paced MSP environment. Team player who collaborates effectively across departments. Client-centric, with a passion for delivering outstanding service. Growth mindset, committed to personal and professional development.

The Package

Salary: 35,000 to 45,000 (dependent on experience and qualifications; higher for Prince2 or equivalent certification) The role is office based but flexible working requests on completion of probationary period will be considered. 25 days annual leave plus bank holidays. Permanent contract, working Monday to Friday, 37.5 hours per week. Investment in your career development. An evolving staff benefit scheme including but not limited to: Company pension Referral programme Additional annual leave arrangements Paid volunteer time Bereavement leave Extended paternity/maternity leave Health and wellbeing programme A day off on your birthday Company events
Job Types: Full-time, Permanent

Pay: 35,000.00-45,000.00 per year

Benefits:

Additional leave Bereavement leave Company events Company pension Cycle to work scheme Enhanced maternity leave Enhanced paternity leave Health & wellbeing programme On-site parking Sick pay
Application question(s):

Are you UK based and able to commute to our Cheadle (SK8 2JY) office? This is an office based role. Are you happy to work in an office as opposed to home working?
Work Location: In person