Job Description

Right across infrastructure, there's a requirement to not only maintain, but also renew and reimagine. Whatever stage you're at in your career, with us you'll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
As an organisation, there is little we don't do and plenty to get involved in. Our Group Support roles are vital in making sure we can help over 11,000 people deliver essential infrastructure seamlessly across water, energy, transport and telecom.
This role is in our Technology department, our IT teams design, manage and optimise IT systems to support the smooth and secure operations of our Group.
Want to come and be a part of it?
What will you be doing?
Your deep understanding of systems, processes, integrations, and interfaces will be key in shaping thoughtful solutions alongside our project team.
Within our IT Governance framework, you'll confidently handle vendor relationships and change requests with care and precision. You're someone who loves keeping everything on track, maintaining clear oversight of schedules, risks, actions, and dependencies using KeyedIn to make sure no detail slips through the cracks.
Taking the reins on project and communication plans will be second nature to you-you'll ensure they're crystal clear so our IT projects flow smoothly from start to finish.
Keeping our stakeholders informed will be a priority too. You'll take ownership of weekly project highlight reports that help everyone stay aligned and up to speed. Collaboration will be your forte, working closely with colleagues across the board to coordinate and schedule activities that set us up for success.
Budget management will fall within your remit as well, and you'll approach it with accountability and transparency, providing regular updates we can rely on. You'll also have a sharp eye for spotting risks, communicating them effectively, and integrating them into our Business Continuity and Disaster Recovery plans when needed.
And when timelines start looking uncertain, you'll be the steady hand that escalates concerns early-because we know that with the right heads-up, we can turn challenges into opportunities.
What you'll bring

• A deep understanding of Prospect to Cash processes and business lifecycle
• Experience of implementing contact centre solutions, particularly when integrating into Salesforce is highly preferred
• Must have implementation expertise of multiple vendors in different parts of the lifecycle such as multi-tier Pricing, customer satisfaction tools, Loyalty program tools, emailing campaign editor tools
• Extensive experience delivering IT business system (CRM or ERP) projects.
• Comprehensive experience working with technologies, such as, Salesforce, IFS and Microsoft Dynamics
• Provision of reporting and metrics which demonstrate effective governance and control which meet customer/business requirements.
• Experience of managing complex and senior stakeholder interactions
• Proven ability to collaborate, build relationships and influence individuals at all levels.
• Strong communication skills with a proven ability to understand key concepts and communicate effectively with technical staff, business stakeholders and senior management.

What's in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include;

• Matched or contributory pension scheme
• Online GP service, 24 hours a day, 365 days a year
• Employee assistance programme
• My Rewards portal, access to 1000's of retail discounts
• Life assurance
• Cycle to work, salary finance and give as you earn schemes
• Enhanced maternity, paternity leave and adoption leave
• Reward and recognition scheme

In addition, this role offers;

• Company car or allowance and fuel card with a range of EV and hybrid vehicles to choose from
• My Car Choice our salary sacrifice EV/ Hybrid car scheme
• Private health care and health care cash plan for you and your family
• Discretionary bonus scheme
• 25 days annual leave plus bank holidays
• Recommend a friend - get rewarded for introducing people to us!

About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We're one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

• We're responsible and go further for our people, clients, communities and the planet
• We're open and seek new and better ways of exceeding expectations
• We're together and as one team; the whole is greater than the sum of the parts
• We're ambitious and embrace opportunity, to lead essential infrastructure services for life

Whether you're a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
It's an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
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Skills Required