Job Description

Are you a skilled IT professional ready to take the next step in your career? At Bold IT, we're seeking an IT Projects & Infrastructure Engineer to contribute to the design, implementation, and optimisation of complex IT systems, networks, and security frameworks. This is an exciting opportunity to join a growing team where innovation, quality, and customer satisfaction are core values.

With over 30 years of experience, Bold IT is an award-winning and fast-growing managed services provider. As the proud recipient of the Tamworth Small Business of the Year award, we deliver IT support, project services, telecoms, and cybersecurity to more than 120 businesses across the globe. We are a Microsoft Solutions Partner and hold certifications in ISO 9001, ISO 27001, and Cyber Essentials Plus--underscoring our commitment to excellence and security.

We're looking for someone who is motivated, professional, and customer-focused. The ideal candidate is proactive, thoughtful, and positive, with a strong ability to work both independently and collaboratively. Being process-driven and a team player are essential qualities for success in this role.

At Bold IT, customer service is at the heart of everything we do. We strive to build lasting partnerships with our clients by aligning technology with their business goals and delivering exceptional value through every interaction.

As an

IT Projects & Infrastructure Engineer

, you will play a critical role in delivering advanced technical solutions, leading complex infrastructure projects, and supporting the continuous improvement of IT systems and services. Acting as a senior escalation point, you will troubleshoot and resolve high-level technical issues across a wide range of technologies.

You will collaborate closely with the Head of Service Delivery to ensure the successful delivery of infrastructure initiatives, both remotely and on-site as required. In addition to technical delivery, you will mentor and support junior engineers, promote best practices, and contribute to the strategic planning and architecture of our IT environment.

Essential Skills

System and Network Support:

Proven expertise in managing and supporting complex network infrastructures, with in-depth knowledge of TCP/IP, routing protocols such as OSPF and BGP, as well as advanced switching, VLAN configurations, and VPN technologies.

Project Delivery:

Responsible for end-to-end delivery of IT infrastructure projects, ensuring they are completed on time, within scope, and to the highest quality standards. This includes leading initial project scoping and technical validation, followed by configuration, deployment, testing, and final client handover.

Incident and Problem Management:

Apply ITIL best practices to effectively manage incidents and root cause analysis, driving swift resolution and long-term preventative measures. Actively contribute to the continuous improvement of support processes and mentor team members in the application of ITIL principles.

Hardware & Software Troubleshooting:

Diagnose and resolve complex hardware issues with desktops, laptops, printers, and mobile devices (Android and iOS), performing advanced configurations.

Command-Line Tools:

Proficiently use command-line tools for diagnostics, configuration, and advanced troubleshooting.

Server Administration:

Manage and troubleshoot advanced on-premises server configurations, including Active Directory, DHCP, and DNS.

Microsoft Office 365 Administration:

Provide expert-level administration and support for Office 365 services, including Exchange, Identity, Compliance, Security, Teams, SharePoint, and InTune/AutoPilot.

Cloud and Backup Solutions:

Configure, manage, and troubleshoot Azure Compute, Networking, and Storage, as well as SaaS backup solutions like VEEAM, Barracuda, Datto SaaS 365 Protect, and Acronis Cyber Cloud.

Networking Equipment:

Provide advanced configuration and support for switches, access points, and firewalls from vendors such as Palo Alto, Ubiquiti/UniFi, Cisco Meraki, HP Aruba, and Fortigate, including vendor collaboration for troubleshooting and improvements.

Telephony Systems:

Administer and troubleshoot VoIP systems, including CallSwitch, 3CX, Gamma and Microsoft Teams Phones, performing advanced configurations.

Security Solutions:

Configure and support endpoint security solutions like Defender for Endpoint, as well as email and cybersecurity tools such as Mimecast and BreachSecure Now.

Scripting and Automation:

Develop and utilize advanced PowerShell scripts for automation and troubleshooting, while mentoring the team in scripting practices.

Cabling Projects:

Lead complex cabling projects, ensuring robust and high-quality network setups.

Virtualization and Storage:

Support and configure HyperV environments, NAS/SAN solutions, and VMware systems.

Uninterruptible Power Supply (UPS):

Configure and support UPS systems to ensure continuity and reliability.

Email and Cloud Security:

Configure, manage, and provide advanced support for email security solutions like Mimecast and Azure-based services.

Vendor Collaboration:

Work directly with vendors to address escalated issues and implement system improvements.

Training and Mentorship:

Foster team development by mentoring engineers and delivering targeted training on best practices, advanced troubleshooting techniques, and the management of complex IT systems and infrastructure.

Cabling:

Proficient in CAT5e and CAT6 cabling, including crimping, termination, testing, and fault diagnosis. Experienced in delivering high-quality network installations in accordance with industry standards and best practices.

Personal Attributes:

The ideal candidate will demonstrate a strong work ethic, a genuine passion for IT, and a commitment to continuous self-improvement through self-directed learning and the pursuit of industry-recognised certifications. Exceptional interpersonal and communication skills are essential, with the ability to engage effectively and professionally with customers at all levels. A high level of independence, reliability, and attention to detail is critical to success in this role.

Candidates must hold a valid UK driving licence and have access to their own vehicle, as occasional travel to client sites may be required.

Additional Benefits:

Additional Day Annual Leave on your Birthday Career development and career path planning*
24/7 Telephone and Online Private GP Service*
Free Monthly Lottery Entry*
Discounted Cinema Tickets*
Virtual Gym Classes*
Retail Discounts*

Job Types: Full-time, Permanent

Pay: 40,000.00-45,000.00 per year

Additional pay:

Yearly bonus
Benefits:

Discounted or free food Free parking On-site parking
Schedule:

Monday to Friday Overtime
Application question(s):

Do you have a Full UK Drivers Licence and your own Vehicle? Have you worked in a client-facing or MSP (Managed Service Provider) environment? Are you familiar with ITIL practices for incident and problem management? How comfortable are you mentoring junior engineers or leading technical delivery in a team setting? What industry certifications do you currently hold (e.g. Microsoft, Cisco, CompTIA, ITIL)? Are you available to work on-site at client locations when required? What is your current notice period? Which of the following technologies are you confident working with?; Microsoft 365, Azure (VMs, AD, networking, backup), Windows Server (AD, DNS, DHCP, GPOs), VMware or Hyper-V, Networking (firewalls, switches, VLANs, routing), Backup and disaster recovery solutions How many years of experience do you have delivering IT infrastructure projects (e.g. server migrations, cloud deployments, network upgrades)? Describe your role and what technologies were involved.
Work Location: In person