Job Description

About Arc:

Arc is a leading IT Managed Services Provider (MSP) based in the UK, delivering innovative and reliable IT solutions to businesses across various industries. With a strong reputation for excellence, we offer a range of services, including IT support, hybrid cloud solutions, cybersecurity, infrastructure management, PowerApps and AI. Our team is dedicated to delivering outstanding customer service and technical expertise to help businesses succeed.

Key Responsibilities:

The immediate role will be to support the smooth delivery of IT services and efficient coordination of day-to-day activities. This role focuses on service management, documentation, vendor coordination, and assisting with IT processes -- helping the technical team stay organized, compliant, and responsive to business needs. Additionally the role will include controlling the quotation and ordering of communication services such as leased lines and fibre circuits.

Required Skills & Experience:

+ Strong administrative, organisational, and multitasking skills. + Excellent communication and customer service abilities.
+ Familiarity with IT service management tools would be a benefit
+ Any helpdesk experience also beneficial
+ Communications line experience
+ Basic understanding of IT systems, devices, and terminology
+ Competent in Microsoft 365 applications (Excel, Word, Teams, SharePoint).
+ Attention to detail and ability to handle confidential information appropriately.

What We Offer:

A dynamic and supportive working environment. Opportunities for career progression within the company. Ongoing training and professional development. Competitive salary

Key Points:

Diversity & Inclusion:

We celebrate diverse backgrounds and perspectives; they make us stronger. If you're excited about this role, apply even if your experience doesn't align perfectly. If not this one, you could be just the right fit for other roles we are recruiting for. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

UK Right to Work:

All applicants must have the right to live and work in the UK. We cannot offer sponsorship at this time.

Accessibility:

We are committed to providing reasonable adjustments for any candidates with disabilities. If you require adjustments, please outline these requirements in your application.