Job Description

Job Summary

ain Duties and Responsibilities:

User Support & Service Delivery

Act as the first point of contact for all IT-related queries (excluding ERP), using the local web-based ticketing system (Spiceworks). Provide daily responsive user support, ensuring issues are resolved in line with Group and Local processes. Install, repair, and support all on-site computer systems by diagnosing hardware/software issues, replacing components, and performing upgrades. Provide end-user training, support, and guidance where required. Manage New Starter and Leaver processes, including inductions, account setup, and deactivation. Develop and maintain IT how-to guides, SOPs, and policies.

Account, Access & Security Management

Perform User Account Administration, including Active Directory, email accounts, add/remove requests, and access changes. Improve compliance with security, patching, and monitoring tools.

Infrastructure & Systems Management

Install, maintain, and support network infrastructure including Cisco networking and Ubiquiti Wi-Fi. Manage all local infrastructure including VMware vSphere, servers, and on-site systems. Oversee telephone systems and mobile devices (iOS/Jamf Pro/BT Radar). Perform server health and performance monitoring, identifying and mitigating issues proactively. Maintain and support the Visitor Management System in Reception.

Reporting:

Managing KPI's/dashboards for the IT dept. Creating/Publishing PowerBi dashboards to support all departments.
Asset & Supplier Management

Maintain the Mecalac IT Asset Management System, ensuring accurate and up-to-date records.

Source and liaise with IT Suppliers, acting as the main point of contact

Project Support & Delivery

Support, participate in, and where required manage IT projects in line with business objectives.
Ensure the Head of IT and relevant stakeholders are kept informed of progress, risks, issues, and dependencies

Audit & Compliance

Assist in preparing materials for audits. Ensure all audit-related checks and documentation are completed to required standards.

ERP-Related Duties

Generate EC/Newness/Noise certificates for manufactured equipment. Create VIN labels in multiple languages. Support business stock take activities (inputting, auditing, system assistance).
Retrieve BoM lists for both legacy and new machines.

Research & Development

Research current and emerging IT resources, services, and technologies to support continuous improvement.
Job Type: Full-time

Pay: From 26,000.00 per year

Application question(s):

onsite role
Work authorisation:

United Kingdom (required)
Location:

Coventry CV6 6PB (preferred)
Work Location: In person