Job Description

Overview:
Music wouldn't exist without the work of songwriters, composers and publishers. We're here to represent them and make sure that they are paid for their work. After more than a century in the industry, we continue to innovate as a world-leading organisation.
The Role
The ITSDM is responsible for overseeing the delivery of services provided by external vendors to ensure that they meet or exceed contractual obligations, service level agreements (SLAs), and customer expectations. The SDM serves as a liaison between the company and its vendors, fostering collaborative and productive relationships.
The ITSDM is responsible for the day-to-day service delivery of defined IT Services provided by both internal and external service providers, maintaining accountability from the service provider's delivery obligations. Responsibilities:
As our IT Service Delivery Manager, some of your day to day duties will include...

• Work closely with service providers to ensure a high quality of services delivered
• Oversee the delivery of services by vendors to ensure they align with the company's standards and objectives
• Act as the primary point of contact for escalations, issue resolution, and service reviews
• Partner with the MSPs to implement new technologies, automation and process optimisation
• Monitor and report on the overall performance of services creating service effectiveness reporting to focus on critical focus areas
• Work with the business and other IT teams to identify and manage service improvement activities driving continuous service improvement.

For a full list of duties, please email the recruitment team and request a copy of the job description. About you:
At PRS for Music, we want you to bring the best version of yourself to work. We believe that celebrating individuality promotes a culture of acceptance and openness. Along with being whoever you want to be, in an ideal world you will also have:

• 5 years IT experience with 2 years in an adjacent or similar function
• Proven experience of managing multi-sourced environments, exposure to SIAM type implementations an advantage
• Experience working with Managed Service Providers in a leadership capacity
• Proven experience in identifying and improving IT processes
• Strong analytical and numerical ability
• Self-starter who will actively seek out innovative opportunities to deliver value, whilst ensuring alignment to the overall IT strategy and priorities
• Ambitious and energetic with the desire to bring their own ideas to fruition

What's in it for you?
Here are just a few things that set PRS for Music apart from the crowd:
We trust, value, and support our people to make the difference
We believe that diversity of thought and experience provides the platform for innovation and creativity
We are consciously inclusive and have eight Affinity Groups which you can join and make an impact
We invest in the development of our people to drive our ambitions forward * We offer a range of family friendly leave including enhanced maternity and paternity, grandparent, fertility, reproductive and menopause support.

• We know time to rest and recharge is important which is why we offer 25 days holiday entitlement with the option to top up twice annually up to a maximum of 30 days
• Employees can work from anywhere in the world for up to eight weeks of the year
• Plus a whole range of other benefits, including retail discounts, gym discounts, season ticket or bicycle loan.

The Process
Our interview process for this role is simple:
First stage interview will take place virtually on MS Teams.
Second stage interview will take place in person at our London Bridge Hub.
We use competency-based questions within our interviews. This allows you to provide examples of situations where you have had to demonstrate the required skills relevant to the role you are applying for. To assist your preparation for interview, research the STAR method to aid bringing your examples to life.
Location
We offer a hybrid working model, allowing employees to work from home up to three days a week.
To ensure the health and safety of all our employees, if you wish to work from home for more than 2.5 days per week, we will conduct a quick and easy remote-working assessment.
If you sound like you could be the right person for the job, apply now.
At PRS we are committed to equity, diversity, inclusion and belonging for all. We have taken a holistic approach to ensure that no one feels excluded regardless of age, class, sexuality, gender, race, religion, or ability. We value the needs of everyone in our organisation and strive to build an environment where our employee's contributions are recognised in order that everyone may thrive.

Skills Required