Job Description

IT SERVICE DELIVERY TECHNICIAN

OVERALL PURPOSE

The role provides end-user IT and Infrastructure Support in Stonehage Fleming's London Office.

WORKING RELATIONSHIPS

Works within the IT Service Delivery Team and reports to the IT Service Delivery Manager.

PRINCIPAL ELEMENTS AND ACCOUNTABILITIES

Core duties

Ensures support for end-user issues on the London site. End-user support may include IT systems and equipment such as servers, computers, Video Conferencing, security systems, copiers, scanners, printers, network cabling, and mobile devices. Provide support for installation/upgrade of new/existing hardware, software, and systems. Protect integrity of IT systems by minimizing the possibility of intentional damage and controlling access through agreed security systems and standards. Participate in end-user training. Monitor and maintain IT systems (troubleshooting). Maintain IT validated documents and asset inventory. Help ensure Group IT policy is adhered to. Flexible approach to working hours (infrequently for specific events/on-call support). Full-Time on-site support for the London Office Monday-Friday from 8AM

-6PM

QUALIFICATIONS AND EXPERIENCE

Post school qualification or apprenticeship. Relevant qualification or experience in IT. Knowledge of Microsoft Core Technologies: Windows server, Exchange, Active Directory, MS Office Knowledge of E-Mail, communication and collaboration tools, video conferencing, and networking. Technical competency with desktop hardware and configuration (Computers, printer/scanner/copier, mobile devices).

COMPETENCIES, SKILLS AND BEHAVIOURS

Fluent in English, both written and spoken, other languages are an advantage Enthusiastic about IT Hardware and wider Technology Field Ability to train users one-to-one and in groups. Team player with strong adherence to risk culture. Customer Service oriented. Excellent interaction and communication skills, written and verbal.

This job description is a guide to the principal, current duties of the job. It does not form part of the contract of employment / secondment.

Job Types: Full-time, Permanent

Pay: 24,420.00-32,000.00 per year

Benefits:

Canteen Company events Discounted or free food Life insurance Private medical insurance Sick pay
Work Location: In person