Job Description

Overview
IT Service Desk Agent
Lookers Head Office Manchester - Remote with occasional travel to a Lookers Dealership
Contract Type: Permanent, Full-Time
Salary: 24,000 - 26,000
Hours: (37.5) Shift patterns Monday to Friday 07:30 - 18:00, Saturday 08:00 - 16:00
At Lookers, we understand the value of nurturing and developing our talent. We provide colleagues with ongoing learning and development opportunities so that they can advance in their careers.
We are looking for a 1st line IT Service Desk Agent to join our busy and innovative team.
This is an exciting opportunity for someone searching for their first IT role, or an experienced 1st Line Agent looking for a new challenge with an industry leader.
As a first line IT Service Desk Agent, you will play a critical role in helping us provide a seamless customer experience and ensuring that we continually surpass their expectations. You'll be responsible for ensuring all incidents are handled in accordance with the SLA and KPIs.
Responsibilities

• To provide a seamless customer experience and ensuring that we continually surpass their expectations.
• Ensuring all incidents are handled in accordance with the SLA
• Ensuring all incidents are handled in accordance with the company's KPI's
• Working collaboratively with the team
• You must have previous demonstrable experience working in a busy environment and a passion for providing exceptional customer service.

You'll be an excellent communicator with the ability to translate technical jargon in a way that customers can understand. You will be tech-savvy with an interest in IT and problem solving.
The following skills are desirable, however not essential, as comprehensive training will be given: Experience with Active Directory and Windows 10. As well as experience of outlook, multiple internet browsers, and Microsoft applications.
Qualifications
About us
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.
We believe our people are our greatest asset, and we're committed to recognising the valuable contribution each person makes. That's why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Core Benefits:

• Competitive salaries with structured pay scales and progression as you grow within the business
• Generous annual leave that increases with your length of service
• Enhanced family leave, including 6 months' full pay for maternity and adoption leave, and 2 weeks' full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments

Health & Wellbeing:

• Eyecare vouchers to help cover vision care needs
• Smart Health - 24/7 access to GP services to support your mental and physical wellbeing
• Dental insurance for everyday dental care and unexpected treatments
• Critical illness cover for peace of mind during life's most challenging moments

Financial Wellbeing:

• MyView PayNow - access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
• Will writing services to help plan for the future
• Flexible life assurance options and partner life assurance for added protection

Leisure & Lifestyle:

• Discounted gym memberships to support an active lifestyle
• Travel insurance to help you explore with confidence
• Access to home and technology vouchers
• bYond card and a wide range of exclusive retail and lifestyle discounts

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.
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Skills Required