Job Description

Service Desk Analyst (1st Line)

ABOUT THE ROLE

This is your chance to join a truly iconic Midland's retail group. Due to ongoing company expansion, we now have an opportunity for a Service Desk Analyst (1st Line) to join my clients team.

Reporting to the Service Desk Supervisor, the First Line Service Desk Analyst serves as the primary point of contact for colleagues across the group, providing IT support through various channels by logging and resolving incidents, problems, and service requests, whilst maintaining an exceptional standard of customer service.

RESPONSIBILITIES

Provide First-level IT support by logging and resolving queries related to incidents, problems, service requests, and other issues that arise, both remotely and in-person. This includes support for hardware, software, mobile devices, and other technical equipment. Ensure that queries are logged with a high degree of detail to facilitate efficient ticket progression by other teams. Manage Service Level Agreements and targets as specified by the Service Desk Manager and/or Service Desk Supervisor. Oversee the onboarding process for new colleagues within the organisation, ensuring that accounts are properly authorised, and system access is granted as needed. Provide excellent customer service with all interactions. Participate in, and support projects as needed.

ESSENTIAL SKILLS

To be considered, candidates will satisfy the following:

You will have at least 12 months minimum commercial IT Support experience.

Strong focus on delivering excellent customer service. Excellent verbal and written communication abilities. Skilled in self-managing and prioritising tasks in a fast-paced environment. A 'can-do' attitude with a willingness to learn and progress.
Knowledge of ITIL (Information Technology Infrastructure Library) would be beneficial, but not essential.

In addition to the salary of up-to 24,500 p.a., the benefits package includes:

Paid overtime Enhanced Holidays Pension Discounted Gym Discounted car lease schemes Industry leading maternity, paternity and adoption leave Free onsite parking L&D budget Hybrid working

This is a truly outstanding opportunity that offers the successful Service Desk Analyst (1st Line) unrivalled challenge, career progression and earnings potential - DO NOT MISS THIS!

Role - Service Desk Analyst (1st Line)

Location - Leicester with hybrid working

Salary - Up to 24,000 p.a. base salary + benefits (dependent upon experience)

ESSENTIAL REQUIREMENTS

To be considered, you must clearly demonstrate on your CV that you have at least 12 months commercial IT Support experience.

You must be eligible to work in the UK. No Sponsorship offered.

Job Types: Full-time, Permanent

Pay: Up to 25,000.00 per year

Benefits:

Casual dress Company events Company pension Cycle to work scheme Employee discount Free parking Gym membership Life insurance On-site parking Private dental insurance Private medical insurance Work from home
Application question(s):

Do you have access to your own transport & a driving licence? Do you have a basic knowledge of ITIL (Information Technology Infrastructure Library)? Are you located within a 60 minute car commute from Leicester?
Experience:

IT support: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Leicester LE19 1SZ

Reference ID: PAS 6423