Job Description

IT Service Desk Analyst Apprentice

Kickstart Your Tech Career with Us!

Permanent

Location:

Westcliff-on-Sea,

Hours:

Full time, Monday - Friday, 40 hours a week, permanent office based.

Pay: 26,208 pa.

Join Our Team as a

IT Service Desk Analyst Apprentice!

Are you passionate about technology and love helping people? Are you looking to grow your career in a supportive, inclusive environment? Wilson James is looking for a

Service Desk Analyst

to be the friendly, knowledgeable first point of contact for all things tech within our business.



Whether you're answering questions, solving problems, or guiding colleagues through digital tools, you'll be making a real difference every day - and gaining hands-on experience that builds your future in tech.

About the Role:

As an IT Service Desk Analyst Apprentice you will be part of a small, collaborative IT team that resolves over 80% of technical issues in-house. This role is about more than just tech - it's about people, communication, and finding smart solutions.



Your day could include:


Supporting colleagues with day-to-day tech issues (via phone, email or our service platform) Troubleshooting software and hardware problems Helping set up new users, systems, and sites Working on exciting tools like SAP, Timegate, Microsoft Azure, and Intune Creating user-friendly guides and resources Tracking issues and spotting trends for improvement

What you will get:

Digital Support Technician Level 3

qualification

Annual leave

entitlement of 22 days

Lifestyle Benefits

- Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.

Learning & Development

- we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.

Health and Wellbeing

- Life assurance scheme, access to mental health support specialists Access to

an Online GP

for you and your dependents.

Financial

support

Discounts

on hundreds of retail sites

Progression opportunities

- many of our team go on to senior and site management roles A welcoming, respectful team culture

Cycle to Work

scheme

What we are looking for:

Must-haves:

Great communication (written and spoken) Friendly, positive attitude and strong customer service skills Solid IT skills and a willingness to learn Strong organisational skills and attention to detail Reliability, teamwork, and confidence under pressure

Nice-to-haves (but don't worry if you don't have them all):

+ Experience with Microsoft Azure AD, Intune, or Windows OS + Familiarity with Timegate or ERP systems (training provided)
+ GCSEs in English and Maths (Grade C or above)

Interested? Apply now and secure your future with us!

Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications




Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability

Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.



Internal Applicants

At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenge