Job Description

Providing 1st line support for clinical and administrative colleagues using IT services, including satellite sites within the community.



Being the first point of contact in IM&T for all staff across the organisation in the provision of an IT Service Desk.



Deliver an efficient, friendly, effective and professional first line call logging/problem solving service.



Ensuring that the IT Service Desk operates as a highly professional service that meets the needs of the Trust



Servicing requests for assistance from users in a pleasant and professional manner



Ensuring that requests for assistance are properly logged, assigned and responded to in a timely manner according to agreed SLA's and procedures.



Responding to requests for assistance by providing first line support to enable callers to solve their problems; or by forwarding details to second line support or advising third party suppliers



Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.



Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.



We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.



Frimley Health Trust benefits on Vimeo



Frimley Health Trust benefits



This is "Frimley Health Trust benefits" by FHFT Careers on Vimeo, the home for high quality videos and the people who love them.



For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.



If you have applied for this position in the last 6 months and were unsuccessful, please do not re-apply.



Due to the changes in visa requirements from April 2024 and the new minimum salary criteria, this role doesn't qualify for sponsoring a work visa.



This role doesn't qualify for hybrid/ remote working . The role is based on-site.



We reserve the right to close this vacancy early if enough applications have been received