Job Description

At the heart and soul of London since 1895 West Ham United is a dynamic, fan-focused football Club constantly moving forward but always with an eye on the past.
Our home at the London Stadium has a capacity of 62,500 making it one of the biggest club Stadia in the country however our tickets are the lowest priced for London based clubs in the Premier League, echoing objectives to create Affordable Family Football.
In 2018, our Women's team gained a professional status for the very first time, jumping 2 divisions and competed in the Women's Super League (WSL), the premier division of women's football in England. After finishing a respectable 7th, the team enjoyed particular success in the FA Cup reaching the final of the competition, eventually being beaten by 2017 winners Manchester City.
In April 2019, we opened our brand-new Academy facility based at Chadwell Heath which will help to bring through some of the very best talents in the area, the recent emergence of First Team Players Declan Rice and Ben Johnson are a testament to the work already being done at the Academy.
On the business side, we are continuing to create a Stadium our supporters can call home, with the renaming of the Billy Bonds Stand and Claret and Blue pitch surrounding amongst the latest developments. Additionally, the Club has achieved the Disability Confident Leader status.
The Club employees a constantly growing workforce of approximately 300 core staff and 500 Foundation and events staff, and is a truly unique place to work. We welcome talented individuals who will thrive in our ambitious organisation.
In October 2023, West Ham United was awarded the Advanced level of the Premier League Equality, Diversity and Inclusion Standard, recognising the Club's ongoing dedication and commitment to equality, diversity and inclusion (EDI). It is the second time West Ham United has received the award, which is the top accolade that can be achieved by Premier League clubs, having first been presented with the Advanced level in 2020.
Why Join Us?
Diversity & Inclusion: We believe a diverse team drives creativity and strengthens performance. We welcome applicants from all backgrounds and identities to apply.
Health & Wellbeing: We are committed to protecting the physical and mental health of our staff, ensuring a balanced and supportive work environment.
Career Growth: As part of a premier football club, you will have opportunities to grow and innovate in an exciting and fast-paced environment.
IT Service Desk Analyst
? Location: West Ham United Football Club (with travel to other sites)
? Hours: Full-Time | ? Contract: Permanent
? Salary: 26,000 per annum
? Checks Required: Enhanced DBS with Children's Barred List
Join the team behind the team.
This is your chance to be part of something bigger -- combining elite sport and cutting-edge technology. West Ham United FC is expanding its IT team and we're on the lookout for a dedicated IT Service Desk Analyst to join us on our journey.
From Rush Green to the London Stadium and beyond, you'll be at the frontline of our IT support operation -- helping staff, press, and guests across the club stay connected and supported.
? Role Responsibilities

• Be the first point of contact for all IT-related incidents and service requests
• Support users both face-to-face and remotely across multiple club sites
• Log, track, and escalate issues using our ITSM platform
• Configure and troubleshoot devices running macOS, iOS, and Windows 11
• Set up laptops, mobile devices, and VOIP phones
• Deliver exceptional service to teams across football, commercial, and operations

? What We're Looking For

• A tech-savvy, customer-focused individual with a proactive mindset
• Strong problem-solving skills and a logical approach to troubleshooting
• Excellent written and verbal communication
• Ability to work independently and as part of a team
• Flexibility to work weekends at short notice

?? Your Technical Toolkit

• ManageEngine, Pulseway
• SCCM laptop builds
• Office 365 and Microsoft Server (2012+)
• Confident with macOS, iOS, and Windows 11

? Requirements

• GCSEs (A-C or equivalent) in English and Maths
• Previous experience in a customer service or IT support role preferred

Benefits on offer (may vary based on contract type and location)

• 25 days annual leave plus your birthday off
• Pension and life insurance
• Healthcare cash scheme
• Travel season ticket loan
• Cycle to work scheme
• Priority access to apply for match tickets
• Discounted season tickets
• Staff discounts in the club store, cafe and our official partners products and services
• Discounted gym membership and onsite fitness room facilities
• Family friendly leave policies
• Company Social events

EDI Statement

• The successful candidate must demonstrate a strong commitment to equity, diversity, and inclusion, aligning with the organisation's business and tactical approach to eliminating barriers and addressing inequity. You agree to actively contribute to creating a discrimination-free and inclusive environment, ensuring equitable access to opportunities and benefits, while fostering a culture of dignity and respect that enables everyone to perform and achieve their potential.

• Candidates must demonstrate their capability and willingness to uphold best practices and procedures, promoting lasting positive change while eliminating biases and barriers to attracting, achieving, and supporting talent from all communities, regardless of background, circumstances, or protected characteristics.

Safeguarding

• The successful candidate must demonstrate a commitment to the safety and welfare of children, young people, and adults at risk of harm across all stakeholders. Everyone, including third parties who work with the Club or the West Ham Foundation, is responsible for ensuring the safety and well-being of vulnerable individuals. Successful candidates must undergo essential background checks before starting their employment, which may include screening of social media. The type of DBS check required will depend on the responsibilities of the position and may be basic, standard, or enhanced.

• The successful candidate agrees to proactively identify and respond appropriately to any concerns, and follow the Club's Safeguarding reporting procedures to report allegations of abuse, poor practice, or anything that may impact the welfare of a child, young person, or adult at risk without delay, within 24 hours, or as otherwise directed by the Club's or the West Ham Foundation Safeguarding Team.

Applications:
? To apply, please submit your application via our careers portal: https://www.careers.whufc.com
? Deadline: 5pm Wednesday 15th October 2025
? Please note: Due to the high volume of applications expected, only shortlisted candidates will be contacted.

Skills Required