Job Description

Job Title: Service Desk Analyst

Location:

Bury - Full-time, On-site

Salary:

28,000 per annum + Business Benefits & Bonuses

Hours:

40 hours per week | Permanent

Join the IT Team at Garic - Powering Innovation Through Service

For over 30 years,

Garic

has been at the forefront of the welfare and plant hire industry, delivering cutting-edge solutions and service excellence across the UK. With a reputation built on

product innovation

,

customer-focused service

, and

complete compliance

, we are proud to lead with purpose and integrity.

As a

Service Desk Analyst

, you will be instrumental in supporting our internal IT operations - providing technical expertise, solving problems, and helping us stay ahead in a fast-paced, technology-driven environment.

What You'll Do

You'll be the first point of contact for all IT-related queries, ensuring efficient resolution of incidents, service requests, and system issues, while supporting our users with a proactive and professional approach.

Key responsibilities include:

Managing and resolving incidents, events, and service requests in line with ITIL standards. Diagnosing hardware, software, and network issues across a Windows/Microsoft 365 environment. Administering user accounts, security access, and system permissions. Coordinating with third-party support engineers and ensuring issues are followed through. Documenting resolutions, procedures, and technical fixes accurately. Supporting onboarding and offboarding processes. Evaluating new tools, systems, and services with the Head of IT. Supporting remote users, freelancers, and contractors. Maintaining IT asset inventory and contributing to a strong knowledge based

What You'll Bring

We're looking for a motivated, technically skilled individual with a passion for problem-solving and a commitment to great customer service.

Essential skills & experience:

Proven experience in a Service Desk or IT support role (ideally ITIL-based). Strong knowledge of Windows 10, Office 365, Windows Server & user support. Excellent communication skills - verbal and written. Ability to troubleshoot and diagnose issues quickly and accurately. Strong documentation and organisational abilities. A-level or equivalent qualification.

Nice-to-haves:

Microsoft or Computing degree/certification. Familiarity with Azure, Active Directory, and modern cloud technologies. Understanding of data protection and information security practices. Experience producing customer-facing technical guides. Sector knowledge or experience within hire, construction, or related industries.

What We Offer in Return

You'll be part of a supportive and forward-thinking team in a role where your contribution truly matters. Here's what you'll get:

Profit Bonus Scheme Employee Discount Scheme (Retail & Lifestyle) Health Cover & Discounted Gym Membership irthday Off or Paid Charity Day Paid Christmas Shutdown Cycle to Work Scheme Salary Sacrifice Pension (after 3 months) 22 Days' Holiday + Bank Holidays Career development & training opportunities

How to Apply

Send your

CV and a covering letter

here on Indeed or direct at careers@garic.co.uk.
We appreciate every application; however, only shortlisted candidates will be contacted within 30 days.

Be part of something bigger - be part of Garic.

#ServiceDeskAnalyst #ITJobs #JoinGaric

Job Types: Full-time, Permanent

Pay: From 28,000.00 per year

Additional pay:

Yearly bonus
Benefits:

Additional leave Canteen Cycle to work scheme Free parking Health & wellbeing programme On-site parking Paid volunteer time Profit sharing Referral programme Store discount
Schedule:

Monday to Friday
Application question(s):

Do you have the right to live and work in the UK without the need for sponsorship
Work Location: In person

Reference ID: IT Service Desk Analyst