Job Description

The Level 1 & 2 IT Support Associate is responsible for providing advanced technical support and troubleshooting assistance to end-users, resolving complex IT issues and escalating unresolved problems as necessary. This intermediate-level position requires a deeper understanding of IT systems, strong problem-solving skills, and the ability to communicate technical solutions effectively. This associate needs to be proactive, detail-oriented, and dedicated to delivering high-quality support to ensure the reliability and efficiency of IT services.

Are you looking to take your career to the next level? When you join MSC, we offer you more than just a job, we provide the opportunity to grow and develop, helping you build your career. Great businesses need great people - that's where you come in!

What's in it for me?

With MSC you'll have the autonomy to shape your role and develop your career with us. We believe in continuous growth, which is why you will have constant access to coaching, mentoring and an environment where personal and professional development and success are celebrated. Love discounts? You'll love it even more with our discounts and rewards site, which covers all the most popular brands. Whether it's a breakaway, cashback on essentials or shopping for a special occasion, we've got you covered. On top of this, we give you 25 days of holiday entitlement + Bank Holidays + paid birthday leave. A company pension scheme matched up to 10% of your annual salary. Life insurance, which is 6x annual salary, plus, a discounted health cash plan and private medical insurance to support you with whatever life throws at you.

What will I be doing? IT level 1 & 2 Support

Serve as a point of escalation for Level 1 support technicians, assisting with the resolution of advanced technical issues and providing guidance as needed.

Diagnose and troubleshoot complex hardware, software, and network problems, utilizing advanced troubleshooting techniques and tools.

Collaborate with other IT teams and vendors to resolve issues related to infrastructure, systems integration, and software compatibility.

Perform system administration tasks, including user account management, access control, and configuration changes, adhering to security policies and best practices.

Document support activities, solutions, and resolutions thoroughly in the helpdesk ticketing system, ensuring accurate and detailed records.

Participate in IT projects and initiatives, such as system upgrades, migrations, and implementations, contributing technical expertise and support.

Provide technical training and support to Level 1 support associates and end-users, sharing knowledge and best practices to enhance IT capabilities.

Stay abreast of emerging technologies, industry trends, and best practices to continuously improve technical skills and support effectiveness.

Troubleshoot PC/Laptop hardware and software issues.

Responsible for Active Directory administration

Responsible for Network support - IP reservations, DHCP administration

PC/Laptop imaging and deployment

Cabling - running network cables, patching leads etc., (may require working at height)

Operations Support

Investigate issues with infrastructure and facility equipment liaising with the maintenance company ensuring downtime is kept to a minimum.

Arrange and schedule preventative maintenance visits for equipment in accordance with manufacturer recommendations.

Take an active role in ensuring our working environment is safe for associates, visitors, and contractors.

Facility Audits - carry out regular building inspections. Proactively spotting potential hazards and issues, following up with necessary actions

What do I need?

A+ experience

Microsoft certification

Network qualification

We trust that our people will be able to teach you the role-specific skills, but for you to truly succeed at MSC, you will embody our values and these significantly important attributes, ones that MSC believes embody talent within our business.

Connections:

Your interpersonal skills, how well you manage relationships, and how rewarding you are to deal with

Thinking:

The abilities you draw upon to solve problems, learn and be agile

Creativity:

How adept you are at creating solutions and working with change

Drive:

Your level of ambition. The pace, energy, and enthusiasm applied to activities

Ultimately, we identify talent in people who can demonstrate our values and the behaviours required to thrive in our business. So, if you can operate effectively in a team, demonstrate customer-centricity, and are eager to make a difference, then we would love to hear from you - apply today!

Job Types: Full-time, Permanent

Pay: 30,000.00 per year

Benefits:

Additional leave Company pension Cycle to work scheme Employee discount Free parking Health & wellbeing programme Life insurance Private medical insurance Referral programme Sick pay Store discount
Work Location: In person