Job Description

The Trust is seeking to recruit an IT Service Desk Operator to primarily provide support to users of IT systems and services across the Trust's Acute and Community footprint. You will support the use of hardware, software and telecommunications in the organisation, including providing high level remote IT technical liaison, support and network administration to computer users across the full lifecycle of incidents and problems. You will also receive and resolve requests for support and providing where appropriate, some technical fault diagnosis, advice and guidance.
Please note this is an on premise role based at Harrogate District Hospital. Interviews will be conducted face-to-face at this location. This is a non clinical role and does not qualify for Visa sponsorship.
Main duties of the job
The role involves close working with all teams within the IT function and throughout the wider organisation, ensuring a quality client-focused service is delivered to users and providing first line support to users of IT systems and services across the organisation.
This role would suit someone who can work through technical issues, support colleagues that have a wide range of technical abilities, and have a logical thought process.
A successful candidate would be forward thinking, patient, able to simply explain technical issues to non-technical staff, and have good working knowledge of Windows 10, Windows 11, and Android operating systems.
About us
At Harrogate and District NHS Foundation Trust we provide 'outstanding' care to both our patients and our staff. We support staff through benefits, health and wellbeing initiatives and opportunities for personal and professional development.

• An inclusive and supportive culture - our Trust encourages staff to bring their whole selves to work and active Staff Networks identify areas for improvement.
• Staff Recognition - as well as regular appraisals, we recognise staff with our Making a Difference, Team of the Month Awards & Colleague Recognition Awards
• Employee Support and wellbeing - we have a comprehensive Employee Assistance Programme, counselling service and fast track physiotherapy service for employees.
• Staff Benefits - We have a range of staff benefits and schemes to support staff health, engagement, wellbeing and inclusion.

Details
Date posted
17 November 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
27,485 to 30,162 a year per annum pro rata
Contract
Permanent
Working pattern
Full-time
Reference number
421-CORP-3468R
Job locations
Harrogate District Hospital
Lancaster Park Road
Harrogate
HG2 7SX
Job description
Job responsibilities
For more information please see attached the job description and person specification and for any questions please contact Phill Peplow on 01423554612 or at phill.peplow@nhs.net
Job description
Job responsibilities
For more information please see attached the job description and person specification and for any questions please contact Phill Peplow on 01423554612 or at phill.peplow@nhs.net
Person Specification
Essential and Desirable Criteria
Essential

• Educated to diploma level or equivalent or equivalent experience
• Experience in an IT Service desk role
• Good communication and interpersonal skills, in person, verbal and written.
• Experience of Active Directory user and computer management
• Knowledge of Microsoft Office products including O365
• Knowledge of Microsoft Operating Systems, Windows 10, 11 and Android smart phones

Desirable

• Understanding of ITIL process and procedure
• Knowledge of technologies such as PC peripherals, laptops, tablets & mobile phones
• Knowledge & experience of remote control & support software
• Ability to diagnose and fault find issues between hardware, OS, software, application, and network
• Experience of national NHS systems, E-mail, SPINE

Person Specification
Essential and Desirable Criteria
Essential

• Educated to diploma level or equivalent or equivalent experience
• Experience in an IT Service desk role
• Good communication and interpersonal skills, in person, verbal and written.
• Experience of Active Directory user and computer management
• Knowledge of Microsoft Office products including O365
• Knowledge of Microsoft Operating Systems, Windows 10, 11 and Android smart phones

Desirable

• Understanding of ITIL process and procedure
• Knowledge of technologies such as PC peripherals, laptops, tablets & mobile phones
• Knowledge & experience of remote control & support software
• Ability to diagnose and fault find issues between hardware, OS, software, application, and network
• Experience of national NHS systems, E-mail, SPINE

Skills Required