Job Description

IT Service Desk Support Engineer

Overview

Onsite IT Service Desk Support Engineer required to join a busy customer focused team within a 24/7/365 Healthcare Provider. Previous experience within the healthcare sector IT is beneficial but not essential as full training will be provided. A varied role covering all areas of the IT portfolio from end user support to Project Support, Service Delivery and Systems Administration reporting to IT Manager. The role requires a broad range of IT Service Desk / Support skills and experience covering all areas of Hardware, Software, and Application support along with excellent communication skills and a can-do attitude. A great opportunity to join a rapidly expanding, dynamic, agile organisation in teleradiology.

Key Responsibilities and Accountabilities

Operational responsibilities include:

Provide Onsite, Remote and adhoc Field Support for the following services:

Hardware - Servers, Desktops, Laptops, Printers Software - MS Operating Systems, MS Office 365 Networking - Patching Telephony - VoIP / Mobile Devices Active Directory administration

Administrative:

Service Desk Ticket Management - Creating, Updating & Resolving IT Service Desk support tickets Asset Management of all IT equipment located across geographically diverse locations Management and maintenance of all IT equipment stock levels Access Management - User account administration Creating Standard Operating Procedure documents within the IT Service Desk Creation of Service Desk Knowledge based articles Liaison with partners & vendors as required

Build and Deployment:

Build and Deploy internal desktops, laptops and servers Build and Configure Diagnostic imaging reporting workstations Setup of new and replacement equipment internally and remotely where required

Monitoring and Management Reporting:

Proactive monitoring of all core systems Respond to event management alerts as required Assist with compiling management information statistics for business reporting

Other job related activities:

You will be expected to perform additional IT duties within your capability to support the wider IT remit within the organisation. You will be required to join Out of Hours Oncall IT team Rota to support the 24/7/365 business operations - only upon completion of internal training

Person Specification

Education:

Educated to GCSE level Relevant IT qualification(s) - MS Certifications, CompTIA - Desirable but not essential

Experience:

Minimum 2 Years IT Support Experience within a service desk environment Good understanding of IT Hardware Good understanding of MS Operating systems Exposure to MS Office 365 Applications Exposure to Collaboration Solutions - Teams Good troubleshooting ability Ability to communicate IT issues to non-technical people Exposure and understanding of Information Security core principles

Personal Attributes:

Ability to work alone or part of wider team Proven ability to build successful working relationships Customer focused Professional Appearance Good time management skills and ability to plan and prioritise workload Excellent communication skills both written and verbal Good interpersonal skills Self-motivated, flexible and committed Problem-solver
Job Type: Full-time

Pay: 28,000.00 per year

Benefits:

Company pension Free parking On-site parking
Experience:

Technical support: 2 years (required)
Work Location: In person