Job Description

Salary: 48,000 PA

Benefits:

25 days holiday, company pension scheme, sage benefits, free lunch

Disclaimer: Applicant must have the right to work in the UK, no sponsorship available.

Class Technology Solutions Ltd (CTS) is a leading provider of ICT solutions to the education sector in the UK. With over 20 years' experience, CTS has a proven track record of delivering high-quality, reliable, and quality solutions to school and colleges.


We are looking for an IT Service Manager to be based at one of our client sites.

Key Responsibilities:

1. Service Delivery and Strategy

Oversee the smooth delivery of IT services across the school, ensuring uptime, security, and end-user satisfaction. Work closely with the IT Management Group to align services with the school's digital and strategic aims. Maintain accurate documentation for systems, processes, downtime schedules, and asset management. Ensure compliance with all internal IT policies, safeguarding expectations, and GDPR regulations.

2. Technical Leadership

Take overall technical leadership of the department, acting as the escalation point for advanced technical issues before they are referred to CTS Helpdesk or Senior Engineers. Resolve or appropriately escalate technical problems, maintaining a proactive, solution-driven approach. Provide regular updates to the IT Management Group, including: Number and nature of technical escalations New technical implementations or system upgrades Flagged technical risks requiring attention (budget or downtime related) A planned downtime and maintenance schedule Distribute a weekly Senior Engineering task list to the relevant team.

3. Technical Maintenance

Perform or oversee daily system and network checks as defined by CTS guidelines. Collaborate with the Assistant Network Manager on planning and approving outages or major configurations. Ensure regular patching, updates, and upgrades across school IT infrastructure. Maintain operational integrity and reliability of all core systems and services.

4. Team Management and Development

Line manage the

Assistant Network Manager

and

IT Engineer

, who handle the day-to-day operation of the helpdesk and fulfil IT support requests from across the school. Ensure the team is effectively resourced, supported, and working collaboratively to meet departmental goals. Oversee staff scheduling, holiday cover, and rota planning, in coordination with the Assistant Network Manager. Provide ongoing training and professional development opportunities to the team. Ensure open communication, shared decision-making, and fair workload distribution across the department. Support and advise staff and students on IT use, providing expertise and fostering digital confidence across the school.

Person Specification:

Essential:

Experience managing IT services and technical teams, preferably in an educational setting. Strong leadership and communication skills, with confidence in engaging senior stakeholders and cross-departmental teams such as the IT Management Group. Broad technical expertise across infrastructure, networks, cloud services, and support. Proven ability to manage escalations and mentor team members. Excellent organisational and planning skills. Strong understanding of safeguarding, cybersecurity, and data protection.

Desirable:

ITIL certification or equivalent experience in structured IT service management. Knowledge of school MIS systems, Microsoft 365, and education-specific software. * Experience managing IT projects and implementing new systems.