Job Description

Details

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Reference number

434118

Salary

38,332 - 42,417
Plus location allowance 1750
A Civil Service Pension with an employer contribution of 28.97%
GBP

Job grade

Higher Executive Officer
C4

Contract type

Permanent

Business area

FCDO Services - Technology and Operations

Type of role

Information Technology

Working pattern

Full-time

Number of jobs available

3

Contents

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Location About the job Benefits Things you need to know Apply and further information

Location

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Hanslope, South East England, MK19 7BH

About the job

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Job summary

At FCDO Services we protect the UK's interests at home and overseas. We design and construct secure government buildings and courier diplomatic packages worldwide, safeguard government tech and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we're on. In our world, it all matters.

Job description

Our Digital and Data technology team are at the forefront of digital innovation. They provide best in-class solutions for our clients, helping to shape and support a data driven future for UK government. Whether it's creating bespoke, secure software, offering programme and application support or moving an entire embassy's servers to a Cloud platform. No matter the task, they are on hand to support. Now, you've got the opportunity to join them.

Providing innovation to government partners.

Delivering best-in-class solutions.

Working at the cutting-edge of technology

It all matters.

Work at the heart of our global IT operation

Our tight-knit and collaborative team of IT engineers, analysts and managers help to keep the UK safe and secure, and when you join us in this role you'll focus on the successful delivery of managed services, and support their ongoing evolution. You'll achieve this by reporting progress against KPIs and supporting operational delivery teams as they follow our processes for change, risk and issue reporting. We'll also expect you to maintain detailed records of reporting and engagement calendars, and encourage a team culture of positive efficiency by providing insights on reporting and engagement alignments.


You'll have a wide range of additional responsibilities - these include working with your analyst colleagues to produce reporting packs for Senior IT Service Managers, customers and internal stakeholders, and adding context to MI data to support effective analysis of service performance. In order to support the successful completion of KPIs, you'll engage with delivery units, identify areas of risk and report these to our Head of IT Service Management.

Use all your skills and experience as you help defend the UK's interests

To be a success in this role you'll hold an ITIL 4 Foundation certificate, have well developed knowledge of SLAs/OLAs/Contracts and their relationships, and be a confident user of MS Excel, Word and PowerPoint. Your excellent communication, influencing and interpersonal skills will allow you to work creatively as a key member of our team, and you'll be committed to providing a service of the very highest quality.


Knowledge of FCDO's overseas platform and/or experience of working with FCDO and Programme Assurance Groups would be desirable, as would knowledge of technical security and ICT. In addition, a practical understanding of PowerBI and Service Management tools such as ServiceNow would be an advantage.

Discover the support you need to grow your career further

But we're always looking to improve - just like you. That's why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you'll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, cafe, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need.


Want to see your future team's work in action? Step into our Virtual Embassy and select a guide to take you round to see how we deliver for government customers and how you could help. Explore the embassy now at virtual-embassy.fcdoservicescareers.co.uk


Every single colleague must be security cleared before joining us. If you're successful in your application, we'll ask you to undergo our vetting process to achieve Security Check (SC) clearance. You can find out more about vetting at fcdoservicescareers.co.uk/how-to-apply/


To find out more about our benefits and our organisation, please visit fcdoservicescareers.co.uk


Closing date: 16/11/2025

It takes a diverse team to protect a diverse world

The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you're welcome and valued. It's what makes us a Disability Confident employer. And why we're recognised as a 'Carer Confident' workplace. And it's how you know you're joining an inspiring, inclusive organisation.

Candidates who are judged to be close to meeting the criteria may be considered for other positions in FCDO Services which may be at a lower grade, but have a potential skills match

Person specification

We are looking for people with:

ITIL v4 Foundation certificate Experience of working as a Service Manager Competency with MS Excel and PowerPoint Knowledge of SLAs/OLAs/Contracts and their relationships. Strong communication skills

Qualifications

ITIL v4 Foundation certificate

Behaviours

We'll assess you against these behaviours during the selection process:


Managing a Quality Service Working Together Communicating and Influencing

Technical skills

We'll assess you against these technical skills during the selection process:


ITIL v4 Foundation certificate Experience of working as a Service Manager Competency with MS Excel and PowerPoint Knowledge of SLAs/OLAs/Contracts and their relationships. Strong communication skills

Benefits

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Alongside your salary of 38,332, FCDO Services contributes 11,104 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.Learning and development tailored to your role. Annual leave starting at 25 days. A culture encouraging inclusion and diversity. A Civil Service pension. Free shuttle bus available between central Milton Keynes and Hanslope Park 9 days per annum public and privilege days

Things you need to know

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Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Experience and Technical skills.
To apply for this role, you will be asked to provide your CV, a personal statement, and provide answers to some job specific questions.


Your CV and personal statement will not form part of the assessment they will provide an insight into your work history and experience.


Your CV should include:

no personal identifying details career history with key responsibilities skills and experience achievements qualifications

Your personal statement should outline your interest in the role.


Candidates will only be sifted on answers provided to the job specific questions which are outlined in the application form.


Those that are successful will be invited to a MS Teams or Face to face interview.


At the interview you will be asked a blend of questions on technical skills and behaviours.


Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdraw. Please see our candidate guidance for more information on appropriate and inappropriate use.



Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .



See our vetting charter .
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Medical

Successful candidates will be expected to have a medical.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.



We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

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Contact point for applicants

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Job contact :

Name : FCDO Services Recruitment Team Email : Fcdoservices.recruitment@fcdo.gov.uk
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Recruitment team

* Email : Fcdoservices.recruitment@fcdo.gov.uk