Job Description

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Description

Job Title: IT Services Technician

Department: IT Services

Salary: 23,638

Job Type: Permanent

As an IT Services Technician your primary responsibility will be to support the College's IT helpdesk systems, responding to and resolving first line issues for our staff and students.

Overall, we welcome applications from candidates who are passionate about IT Services and understand how they can use this to support student and staff success.###

Key Responsibilities

To provide Technical Support for the resolution of First Line issues.

To provide Technical Support and assistance to 2nd and 3rd line support staff.

Triage calls to the IT Helpdesk and assign tickets appropriately.

To facilitate the smooth running and maintenance of the College's IT Helpdesk.

To assist in maintaining and updating the Helpdesk database.

Ensuring that copyright and data protection laws are upheld.

To maintain stock, software licenses, anti-virus and servicing records.

Assist in the production of documentation for hardware and software.

To work and ensure equipment is within guidelines set out within the College's Health and Safety Policy.

To carry out the duties of the post in line with the College policies on Equal Opportunities, and to ensure that staff within the service are fully conversant and act within these policies.

To carry out any other relevant and appropriate duties within the framework of a post of this grade that may arise from time to time, and at a location to be determined by the needs of the service.

Generic Duties:

Help to ensure through good working practices that the objectives, values and aims of IT Services and equipment and

To contribute fully to the mission and values statement of the College Group ensuring its effective implementation in all aspects of college life.

To take proactive responsibility for Health & Safety to ensure that a safe working environment and safe working practices are always maintained.

To comply with the General Data Protection Regulations (GDPR).

To support cross college activities as required, such as organizing events or assisting with enrolment.

To understand roles and responsibilities around safeguarding all learners and contribute to maintaining a safe learning environment. ###

Skills, Knowledge and Expertise

Key Skills:

Have the skills necessary to assist end users with hardware and software related issues.

Demonstrate and understanding of computer hardware and software.

Demonstrate a knowledge of cloud, email and office applications.

Create and maintain records of equipment, software installs and updates.

Generate software update roadmaps, schedule and complete updates according to college decreed timescales.

Essential Criteria:

Experience of working with colleagues to set quality standards and service standards to ensure effective operation of cross Group systems and initiatives.

Experience installing and configuring Microsoft based operating systems and associated applications/services on Desktop equipment at enterprise levels.

Technical knowledge of network related protocols and infrastructures specifically TCP/IP.

Hands-on experience troubleshooting IT issues at point of contact and triaging issues in the first instance.

Effective interpersonal and communication skills, both written and verbal.

Desirable Criteria:

Experience of supporting complex enterprise level IT systems in a medium to large organisation.

An understanding of Information security management and standards.

Experience of maintaining vendor partnerships, ensuring that service provision is met, and value is delivered.

Experience of working with VMWare Horizons in the configuration and management of a virtualised environment.

Experience of hosting Microsoft Office 365.

Experience of administering and configuring backup systems to ensure business continuity via on premise or cloud-based solutions.

Appropriate level and context level 4 qualification suited to this role.

A good technical knowledge of network equipment and infrastructures.

Some knowledge of the Aruba (or similar) Wi-Fi controller.

Good working knowledge of Legislative & Regulatory requirements.

A qualification or knowledge of the ITIL standards for IT governance.



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Benefits

Why Join The City of Liverpool College?

As a valued member of our College community, you'll enjoy a comprehensive range of benefits, dedicated wellbeing support, and meaningful opportunities for professional growth and development.

Here are some of the benefits available to you:

Generous holiday allowance

25 days annual holiday allowance, plus 1 wellbeing day. You'll also benefit from 5 to 7 days statutory closure and 2 further days closure at Easter.

Pension Scheme

You'll be part of the Aviva pension scheme, with contributions of up to 10%.

Employee Benefits Platform

As part of your role, you'll have access to the COLC Employee Benefits Platform, a one-stop hub for a wide range of perks designed to support your wellbeing, work-life balance, and everyday savings. You'll be able to access discounts at major supermarkets, fashion and lifestyle retailers, tech stores, travel providers, and more. You'll also benefit from the Cycle to Work Scheme, cinema and leisure discounts and tech and home appliance discounts, with the option of spreading the cost through salary sacrifice. The platform is part of our commitment to supporting you in every aspect of your working life - and beyond.

Health and Wellbeing

As part of our commitment to supporting your health and wellbeing, all employees have access to the Health Assured Employee Assistance Programme (EAP) - a completely confidential support service available 24/7, 365 days a year. Whether you're facing personal challenges, looking for advice, or simply need someone to talk to, Health Assured is here to help. Through Health Assured, you can access a 24/7 confidential helpline, face to face, online or telephone counselling, as well as structured support for a wide range of issues including stress, anxiety, relationships, bereavement, legal and financial concerns.

You'll also have access to the online wellbeing portal, asecure, user-friendly platform offering a wide range of self-help resources, health assessments, articles, and guidance covering emotional, physical, and financial wellbeing, and to the Wisdom App, which offers mood trackers and wellbeing tools, meditation guides, fitness videos, and self-help modules

as well as daily wellbeing tips.

Medicash Scheme

Access to Medicash health plans - supporting you and your family with enhanced access to treatment, wellbeing services, and expert care whenever you need it. We also offer free flu vaccinations to help keep you feeling your best all year round.

Life Assurance

We offer life assurance to give you and your family added peace of mind -- with a benefit of up to three times your annual salary payable in the event of death in service.

Travel

We've partnered with Arriva to bring you great savings on bus travel. Plus, we offer interest-free loans to help you buy annual travel passes from Merseytravel and Merseyrail. That means you can enjoy the savings of up to two months' free travel--without having to cover the full cost upfront. It's all about making your commute more affordable and less stressful.

Flexible Working

We offer flexible working options depending on business need to support our employee's work-life balance.

Professional Development

We're passionate about helping you thrive, offering a mix of formal and informal professional development opportunities--designed to sharpen your skills, expand your knowledge, and accelerate your career.

College Benefits

Our excellent sports and fitness facilities can be used free of charge by staff. You can also access a range of discounted hair and beauty treatments at our Academy and Graduate Hair & Beauty Salons, and a staff discount at our Academy Restaurant.###

About The City of Liverpool College

About The City of Liverpool College

The City of Liverpool College is a leading education provider for almost 12,000 students across the Liverpool City Region, from ages 16 and up.

Our passion for nurturing talent and personal approach to teaching makes sure all our students are fully equipped to realise their potential and be empowered to live out their career ambitions.

We believe in opportunity for all and offer access to both academic and vocational courses. From GCSE to degree level, our students achieve some of the highest exam results in the region.

As a recognised leader in skills and education, we are proud to have been named the Liverpool Chamber of Commerce 2024 Skills Provider of the Year, a testament to our deep-rooted commitment to delivering outstanding education that meets the needs of our students and the regional economy. We are also a proud member of the Chartered Institution for Further Education, reinforcing our position as a centre of excellence within the sector. Our recent Ofsted inspection rated us 'Outstanding' for Adult Provision and Personal Development, highlighting our dedication to providing life-changing education that empowers learners at every stage of their journey.

Our Mission

To provide high quality skills and education by delivering opportunities for growth to all people and businesses of the Liverpool City Region.

Our Goals

Deliver world class skills in business Provide an outstanding learning and student experience Develop the talent for sustainable employment

Safeguarding Our Students

The City of Liverpool College is dedicated to safeguarding and promoting the welfare our learners, and all staff will require an Enhanced DBS check.

Ready to Take the Next Step in Your Career?

Join a dynamic team shaping the future of education in the Liverpool City Region. With over 600 dedicated staff, five campuses, hundreds of courses, and more than 10,000 students, we're proud to be a leader in learning and innovation. Ready to make an impact? Apply now and become part of our journey.