Job Description

Overview

To provide 1st line (ServiceDesk) technical support to internal customers, assisting them with hardware and software problems via ticket system, phone or in person.

Help to maintain and support all internal infrastructure, hardware and software to ensure the uninterrupted availability of systems required by the business about security, integrity, performance, availability, and compliance, considering the global IT strategy.

Key Responsibilities

Troubleshooting (to resolution where possible) end user issues Installation of hardware and software Administration and ongoing maintenance of Active Directory & Azure Cloud Administration and ongoing maintenance of Exchange Online Support of end user issues with Microsoft 365 Maintenance of virus protection and anti-spam systems Undertaking of internal IT projects Contribution to internal IT policies, procedures and training documentation Ensure all system backups are complete; test restores work and ensure procedures are correct System performance monitoring and resolution of issues that arise Keep up to date with advancements in technology to ensure the best possible service can be supplied to the business Troubleshoot desktop, server and other system problems, diagnose and solve hardware/software issues Incident and problem management managed in ticket system Responsible for stationery budget, ordering and stock

Skills & Experience

Essential qualities/skills:

Excellent troubleshooting and problem-solving skills Windows 11 desktop Microsoft 365 products and OneDrive Ability to prioritise workload Good communication skills - verbal and written Self-driven with a strong passion for IT Excellent Customer Service

Skills which are a strong advantage:

Experience within IT ServiceDesk (or relevant qualification/certification) Microsoft AX / SAP Knowledge or experience of Active Directory administration Knowledge of the Azzure cloud and Microsoft 365 administration Knowledge or experience of switch and router configuration Knowledge or experience of Windows Server Knowledge of firewall policies and practices Network trouble shooting, TCP/IP and general WAN/ LAN trouble shooting Server and desktop hardware (installations and maintenance) Setup and ongoing maintenance of WLAN systems Management of internal phone systems (VoIP, DECT and Analogue) VMware administration
Job Type: Full-time

Benefits:

Additional leave Company pension Free parking Health & wellbeing programme Life insurance On-site parking
Work Location: In person