Job Description

Position Summary:

We are seeking a proactive and customer-focused

IT Specialist

to join our technology team. In this role, you will be responsible for providing

1st and 2nd line support

across the business, ensuring smooth operation of IT systems and resolving technical issues efficiently. You'll work closely with various departments to maintain hardware, software, and network infrastructure, while delivering excellent service and clear communication to end users.

Main Duties:

Act as the first point of contact for technical issues, responding to incidents via the Service Desk and providing solutions or escalating to appropriate team members Deliver support remotely or face-to-face for PCs, Macs, handheld devices, printers, and networking, including configuration and repairs Carry out routine configuration and installation of software and hardware Provide customer service excellence, ensuring all user contact is handled in a pleasant, helpful, and professional manner Manage user onboarding and offboarding processes Log and maintain assets and user equipment register Take a proactive approach to IT security and regulatory compliance Perform daily infrastructure maintenance and monitoring tasks Document processes and contribute to the IT knowledgebase Clearly explain technical issues and resolutions to users in a way that is easy to understand, ensuring they feel supported and informed throughout the process

Technical Skills and Knowledge Required:

Knowledge of Windows operating systems and familiarity with macOS Understanding of network protocols (TCP/IP), network configuration (routing, switching, firewalls, Wi-Fi), and troubleshooting connectivity issues Proficient in supporting and troubleshooting desktop PCs, laptops, mobile devices, and peripherals Experience with Microsoft Office suite, Active Directory for user and permissions management, and other common business applications Ability to document troubleshooting steps, resolutions, and knowledge base articles for future reference Strong communication skills with the ability to translate technical jargon into user-friendly language, both verbally and in writing

Desirable Experience:

Experience with remote desktop tools and mobile device management (MDM) Familiarity with ITIL practices Exposure to cybersecurity principles and tools Experience supporting cloud platforms (Azure, AWS) Scripting or automation knowledge (PowerShell, Bash)

Why Join Us?

Team Bonus:

After passing probation, you'll be eligible for our team bonus scheme.

Staff Recognition:

We value and recognise hard work and dedication through our staff recognition programme.

MediCash:

Enjoy healthcare benefits through MediCash after passing your probation period.

Discount on Metals:

Receive staff discounts on precious metals.

Cycle to Work Scheme:

Take advantage of our cycle-to-work scheme to support a healthier lifestyle.
At Chards, we are dedicated to continuous improvement, collaboration, and upholding the highest standards of integrity. We value individuals who are ethical, detail-oriented, and committed to providing exceptional service to our customers. If you are driven by helping others, make informed investment decisions and take pride in delivering precise and professional service, we'd love to hear from you!

About Us:

Chards Coin & Bullion Dealer is one of the UK's largest and most reputable bullion dealers, boasting over 60 years of industry experience and a remarkable 4,500+ 5-star reviews on Trustpilot. Based in Blackpool, we offer a wide range of investment products, including gold bars, silver bars, coins, and other precious metals. We are committed to excellence, both in our products and in the exceptional service we provide to our customers and employees.

Our Values:

Productivity & Professionalism:

We prioritise working diligently and efficiently, always valuing productivity and high standards over mere presence.

Collaboration, Accountability & Diversity of Thought:

We cultivate a culture of teamwork where responsibility is shared, feedback is constructive, and diverse perspectives are encouraged. We believe in data-driven insights to guide our collaborative efforts, fostering innovation and informed decision-making.

Integrity & Excellence:

We uphold the highest standards in everything we do, delivering on our promises and maintaining respect and professionalism in all interactions. We are committed to avoiding shortcuts and ensuring quality in all our processes.

Continuous Improvement, Positivity & Adaptability:

We embrace a growth mindset, encouraging continuous learning and adapting quickly to new challenges, opportunities, and market trends. Our goal is to consistently improve in all aspects of our work while maintaining a positive attitude.

Confidentiality & Security:

We maintain strict confidentiality regarding business operations, customer information, and security protocols, ensuring the trust and privacy of both our business and our customers.

Honesty & Ethics:

We believe in transparency and uphold the highest ethical standards in all our dealings, ensuring that every customer interaction is guided by integrity and honesty.

Consultative Sales Approach:

Prioritising customer education over hard-sell tactics to build trust and informed decision making.
Job Types: Full-time, Part-time, Permanent

Pay: From 26,000.00 per year

Benefits:

Company pension Cycle to work scheme Free flu jabs Free parking Health & wellbeing programme On-site parking Store discount
Ability to commute/relocate:

Blackpool FY4 1RJ: reliably commute or plan to relocate before starting work (required)
Licence/Certification:

Driving Licence (required)
Work authorisation:

United Kingdom (required)
Work Location: In person